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One Form Not Showing - Jquery Related?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jaja935
    Member

    I just updated Gravity Forms and four of the forms on a client's site work fine, however one does not. Looking at the Console in Chrome, I see errors related to jquery.maskedinput-1.3.min.js

    Any ideas on what could be wrong with just this one form? http://www.spuncast.com/online-job-application/

    Posted 12 years ago on Wednesday January 23, 2013 | Permalink

  2. Chris Hajer
    Key Master

    I see three JavaScript errors on this page:

    Timestamp: 1/23/13 4:56:56 PM
Error: TypeError: jQuery.browser is undefined
Source File: http://www.spuncast.com/wp-content/themes/rttheme15/js/script.js?ver=3.4.2
Line: 212

Timestamp: 1/23/13 4:57:00 PM
Error: TypeError: a.browser is undefined
Source File: http://www.spuncast.com/wp-content/plugins/gravityforms/js/jquery.maskedinput-1.3.min.js?ver=1.6.11
Line: 7

Timestamp: 1/23/13 4:57:00 PM
Error: TypeError: jQuery(...).mask is not a function
Source File: http://www.spuncast.com/online-job-application/
Line: 284
    Copy

    Looking at the source of the page, I see a few problems:

    • You're loading jQuery 1.9.0 from googleapis. You should be using jQuery 1.8.3 with WordPress 3.5
    • You're using WordPress 3.4.2
    • You're loading 4 scripts after the closing < html > tag in the page. That's not valid.
    • You're using WP Super Cache. Please test without this to see if it makes any difference

    I think the main problem is that you are using an older WordPress with a future jQuery. If possible and your themes and plugins are compatible, I would update WordPress to 3.5, then let WordPress do its job of including jQuery 1.8.3, not 1.9.0.

    If instead you'd like to check for theme and plugin conflicts, please use our troubleshooting instructions here http://rkt.gs/testing

    Also, does the form work in the form preview?

    Posted 12 years ago on Wednesday January 23, 2013 | Permalink

  3. jaja935
    Member

    I have a feeling it's related to the theme so I will go ahead and test that.

    The form does not appear in preview.

    Posted 12 years ago on Wednesday January 23, 2013 | Permalink

  4. Chris Hajer
    Key Master

    I think the Theme is probably what is including jQuery 1.9.0. You might be able to fix that by finding out how they did that, and just remove that function and letting WordPress enqueue the proper version.

    Posted 12 years ago on Wednesday January 23, 2013 | Permalink

  5. jaja935
    Member

    Yep, that was the issue! Thanks for the help!

    Posted 12 years ago on Thursday January 24, 2013 | Permalink

  6. Chris Hajer
    Key Master

    Thank you for the update.

    Posted 12 years ago on Thursday January 24, 2013 | Permalink

This topic has been resolved and has been closed to new replies.