One particular form on website not working

Gravity Support Forums » Plugin Support » Gravity Forms

visioncg
Member

Hi guys,

I have searched for topics similar to mine, but unfortunately have quite limited knowledge of code (hence the reason for using Gravity Forms), and it is difficult to find exactly what's wrong when other posts are quite specific.

We have implemented 2 forms into our clients website with no problems and they are working fine, but one in particular (which is a fair bit more complicated and uses additional features like conditional logic, product options and is linked with PayPal. It was working fine until the other day and now does not show on the page http://www.ultimatepaintball.com.au/packages/book-online/ , even though the shortcode is on the page. The other 2 forms (enews sign up at the bottom and the form on the Contact Us page).

Any help would be greatly appreciated!

Posted 11 years ago on Saturday December 22, 2012 | Permalink
Chris Hajer
Key Master
You have two JavaScript errors on this page which is preventing the form from showing up:
```
Timestamp: 12/21/2012 9:03:50 PM
Error: TypeError: (intermediate value)(...) is not a function
Source File: http://www.ultimatepaintball.com.au/wp-content/themes/vision/js/plugins.js?ver=3.5
Line: 21
```
```
Timestamp: 12/21/2012 9:03:51 PM
Error: TypeError: $(...).fancybox is not a function
Source File: http://www.ultimatepaintball.com.au/wp-content/themes/vision/js/app.js?ver=3.5
Line: 120
```
They both appear to be coming from your theme. If you get rid of those errors, and there are no other errors, the form will show up.

You can use these instructions for determining the source of the theme or plugin conflict http://rkt.gs/testing

If this form works fine in the form preview mode, you will know that it's a conflict with a theme or plugin.
Posted 11 years ago on Saturday December 22, 2012 | Permalink