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Gravity Support Forums » Plugin Support » Gravity Forms

  1. simoncarr
    Member

    I've read through previous posts on this but no help for me..

    Running PHP5
    Have tried de-activating plugins and themes
    Have tried resetting permalinks and changing htaccess
    Using wp_head and wp_footer in template

    The Issue:
    I was using Contact Form 7, but over-night it stopped working and gave me an error message. Couldn't get this working, so I purchased Gravity Forms.. And now Gravity Forms is not working either.

    The Preview of my Gravity Form works fine - but when I use the short-code on the page I am getting the 'Opps' error message... I'm really stumped here.. Could this be a server setting?

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  2. Rob Harrell
    Member

    Interesting that they both would not work. Do you have access to the error logs on your server/host? Do you know if anything has changed on your server in the past couple of days?

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  3. simoncarr
    Member

    I have not changed anything on the server.

    I do have access to the error log, and it seems there are quite a few errors listed.. It seems almost all the errors are coming from wp-includes/compat.php

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  4. Rob Harrell
    Member

    Try running through the plugin/theme conflict check, by following the instructions here to see if that turns up anything:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  5. simoncarr
    Member

    It looks like that file checks for the server's PHP compatibility..

    * WordPress implementation for PHP functions either missing from older PHP versions or not included by default.

    The line that is throwing an error:
    preg_match_all( '/./us', $str, $match );

    Is this something I need to contact my host to fix?

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  6. simoncarr
    Member

    I've already tried deactiving plugins and switching themes.. no dice

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  7. simoncarr
    Member

    I have isolated the problem to something with the WordPress shortcodes.. I was able to embed the contact form using PHP - but the shortcodes in WordPress result in an error message. Any ideas on how to fix this?

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  8. Rob Harrell
    Member

    Can you use any shortcodes on your site? Meaning, even just built-in shortcodes?

    Posted 12 years ago on Wednesday June 13, 2012 | Permalink

  9. Alex Cancado
    Administrator

    This does look like something you need to contact your host about. It seems like your PHP installation is missing some regular expression functions that are required by WordPress to process shortcodes. That error you see in the error log is probably where your problem is. That should give them enough information to fix this issue for you.

    Posted 12 years ago on Thursday June 14, 2012 | Permalink