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Option is showing even though conditional specifies it not to

  1. Sorry the title is a little unclear.

    I have a classifieds submit form on my site, the link is here:
    http://nagoya-info.com/submit-classified/

    Problem is when somebody selects the "communities and groups" option in the first drop down a "price box appears. In the conditions for the form backend I am specifying that "price" only appear when the conditions of "classified genre = services" AND "services category = services offered".

    Is there any reason for the conditional being ignored in this case?

    Posted 11 years ago on Saturday September 15, 2012 | Permalink
  2. Please export your form as XML (under the Forms menu, select Import/Export and then from the top links, select Export Forms and choose this one. Export it, it should save with an XML extension) and email it to me at chris@rocketgenius.com - thank you.

    Posted 11 years ago on Saturday September 15, 2012 | Permalink
  3. Hi Chris,

    I've managed to find a work-around by adding a double condition. So instead of asking that 1 condition is met, I ask for 2 and this seems to work. The thing is, all other conditionals in the form don't need a two tiered approach. They work off the principle: if b=2, show c. For this one I have had to state, if a=1 and b=2, then show c.

    However, Im not sure if there is still an issue with the conditionals, in which case I'll still send you an export of the form.

    Posted 11 years ago on Saturday September 15, 2012 | Permalink
  4. Whenever conditional logic acts funny like this, I usually remove all the conditions, then be sure my form is in its final edited form (i.e. no more changes will be made.) Then I go back in and add the conditions. When you make any edits to the form, if you did, after creating the conditions, those conditions become invalid. It's sometimes hard to see which conditional values you're working with, as well, due to the width of the drop downs and limited amount of text.

    If you need additional assistance or this does not work, please let me know. I have your email and your form in case I need to test something.

    Posted 11 years ago on Sunday September 16, 2012 | Permalink