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Page not rendering after 1.6 upgrade

Gravity Support Forums » Plugin Support » Gravity Forms

  1. webcom
    Member

    After upgrading to 1.6 the page which contained the form no longer displayed. The form preview looked fine but the rendered page didn't contain the page content (or the form). The sidebars, header, etc. were present.

    After a little troubleshooting we figured out that changing the shortcode fixed the issue.

    Our new shortcode (which works in 1.6):
    [gravityform id=1 name=User Submitted Promotion title=false description=true ajax=false]

    In the previous version we used the same shortcode EXCEPT ajax was set to true.

    We are up and running without Ajax but we would like to know if Ajax is treated differently between 1.6 and 1.5. In addition, any ideas what we need to do in order to turn Ajax on with 1.6?

    Thanks. Awesome plugin, BTW.

    Posted 13 years ago on Tuesday November 8, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Sounds like you have a JavaScript error or cached JavaScript. Can you try a completely different browser, to ensure nothing 'old' is stuck there, or clear the browser cache completely?

    Please post a link to the form online if you still have trouble. Thank you.

    Posted 13 years ago on Tuesday November 8, 2011 | Permalink

  3. webcom
    Member

    I tried another browser. Same issue.
    I tried to disable WP Super Cache. Same issue.
    I tried to load without the browser cache. Same issue.

    When set ajax to false the page renders. When I set it to true, no such luck.

    Here is the URL:http://www.iphoneappreview.com/promote-your-app/

    (Ajax is turned off...so the page will render.)

    Posted 13 years ago on Wednesday November 9, 2011 | Permalink

  4. Chris Hajer
    Key Master

    Right, it does render now. Can you turn on AJAX so we can see the error? Even if you put it on a new page, and leave this one working.

    If it works in preview but not the live site, it's most likely a theme or plugin conflict. I can't tell right now since AJAX is turned off.

    You can test for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    Posted 13 years ago on Wednesday November 9, 2011 | Permalink

  5. webcom
    Member

    It certainly might be a plugin/theme issue. But all was well with 1.5. This only happens on 1.6. I will go through the troubleshooting in the next several days and let you know where 1.6 conflicts.

    Posted 13 years ago on Saturday November 12, 2011 | Permalink

  6. Chris Hajer
    Key Master

    OK, please let us know if you find anything out. Thank you for troubleshooting.

    Also, it looks like WordPress 3.3 is going to ship with new jQuery again (1.7 this time.)

    Posted 13 years ago on Saturday November 12, 2011 | Permalink