Page taking time to load « Gravity Support Forums

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deadhippo
Member

One of my form pages is taking a long time to load and when I look at the source I can see that every tag is listed. I guess this is what is causing the load time issue.
Why is this happening?
Any ideas?

http://www.theshirtlist.com/submit-t-shirts/

Posted 11 years ago on Thursday January 24, 2013 | Permalink
deadhippo
Member

OK. I found the solution to the page-loading time but I still have a problem and that is that it takes forever for the page to submit and then when it/if it is processed it goes to a blank white page sometimes. Usually the submission is not fully processed ie. a post is not created and/or I am not sent an email notification about the submission.

http://www.theshirtlist.com/submit-t-shirts/

Posted 11 years ago on Thursday January 24, 2013 | Permalink
Chris Hajer
Key Master
Sounds like a resource issue on your server. What sort of hosting account are you using?

Also, the timeout and whitescreen are most likely due to PHP settings. Can you get a phpinfo from your host which shows the script timeout, RAM, etc. If you want, you can insert this text into a file called info.php and place is at http://www.theshirtlist.com/info.php - then bring that up in a browser:
```
[php]
<?php
// remove the space between php and info
// this is only to get past the posting filter here
php info();
?>
}
```
Once you have done that, let us know and we will view it online, or paste the results at pastebin.com or pastie.org and we will take a look.

The white screen should also have logged a PHP or Apache error. You can check your logs or contact your host to see what the error was. That will help us as well.
Posted 11 years ago on Thursday January 24, 2013 | Permalink