I do understand that you're frustrated and we do appreciate constructive criticism but we've gone out of our way to help you and to offer styling solutions for your forms where the origin of the problem has been easily traced back to your theme. We haven't simply "beat up" on your theme provider - since you said you don't know CSS, I've personally tried to offer specific examples and guidance so you could solve your styling issues.
You say that the CSS formatting is "a joke" ( which again seems a harsh judgement when you yourself said you don't know CSS ) - but take a minute to check the formatting in your form preview - I'm sure the forms look fine when presented there. The problem comes when you embed the forms in your THEME and they begin to inherit properties from that.
Don't forget, if you don't like the default Gravity Forms styles, you can always completely turn them off in your settings and roll all your own CSS. If you're not up to it, then you can always hire a developer to help you craft whatever styles you would like.
Here's the thing.. we have thousands upon thousands of Gravity Forms installations and most people are able to use them just fine with a moderate amount of customization. Yes, there are times when more frustrating styling issues arise and it's usually caused when either lazy or unqualified (or both) theme developers apply blanket styling rules to common form elements like the INPUT element. Heck, sometimes those type of things just slip through the cracks anyhow.
For example, not all inputs are created equally.. there are various kinds like buttons, radios, checkboxes and even images can be used as an input type. You can't simply apply the same properties to different types of form controls that happen to use the same selector.
Our product is simply a plugin that's intended to inherit a certain amount of styling from your theme. If you start with crap, you're going to end up with crap. If you start with a well-crafted theme, then you're probably going to have some great looking forms. We can't QA everyone's theme styles for them and can't guarantee that Gravity Forms is going to come out looking exactly like you think it should with every theme. We do go to great lengths to try to overcome some of these hurdles, but again, the forms aren't a stand-alone app and we can only control so much.
I know that we've reached out to the Pagelines team a few times and it's been unproductive. If you're dissatisfied with their support or they don't want to accept any responsibility in the matter, I'm sorry but please don't blast us when we've been responsive and helpful with all of your support requests.
Posted 13 years ago on Monday July 11, 2011 |
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