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Part of form editor cut off

Gravity Support Forums » Plugin Support » Gravity Forms

  1. kloader
    Member

    Using Wordpress 3.2.1.

    Hi, just purchased and installed your product and i find the about half an inch of the white area of the form editor on the left side is being cut off. I have turned off plugins, but no change. What is this?

    Thanks
    Kevin

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  2. Kevin Flahaut
    Administrator

    Cant tell you for sure without seeing it. What browser are you using? Is it doing the same thing in other browsers? What is your screen resolution set to?

    We'll need more information to help out.

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  3. kloader
    Member

    Browser: Firefox 9.0, Explorer 8
    Same in both browsers
    Resolution: 1920 x 1080
    Link to site: http://www.themortgagelink.ca/index.php
    Possibly a .js conflict? or theme conflict?

    thank you
    Kevin

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  4. Carl Hancock
    Administrator

    You provided a link to your site, but I don't see a Gravity Form on that page. Where on the site can we view the Gravity Forms so we can see what is going on?

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  5. kloader
    Member

    You can't see a gravity form because i cannot see the complete editing box of any field. So there is no form yet. I can't create a form if i can't see what is on the 1/3 of the left side.

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  6. kloader
    Member

    Ok i figured out it is a theme conflict. I tried the plugin in another theme i will be getting to next week, and was ok. Soooooooooooooo which .js file would you guess is the problem?

    kevin

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  7. Carl Hancock
    Administrator

    Hard to tell, in order to determine the issue we'd have to see it happening. If you can implement the theme with the issue and the form and provide us with a link where we can view it we can inspect the code and determine where the problem is coming from.

    Posted 12 years ago on Tuesday November 29, 2011 | Permalink

  8. kloader
    Member

    I'm sorry, change of plans. I found out the customers' mortgage company she works for has an online form we can use. So.... is it possible it use the software on a different site not originally intended for? Will be using it on http://www.just4kics.ca/ instead of http://www.themortgagelink.ca

    kevin

    Posted 12 years ago on Wednesday November 30, 2011 | Permalink

  9. Chris Hajer
    Key Master

    Yes. Remove the license key from the first site, and install on on the second site. No problem

    Posted 12 years ago on Thursday December 1, 2011 | Permalink