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Paypal add-on and taxes

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Jer
    Member

    Hi,

    Just purchased the Gravity developer license. I love the product but I have a problem with the taxes.

    I set my Paypal account with the different taxes I want to apply to my products. But when gravity forms send me to the Paypal page the taxes are not applied.
    I don't really know what kind of Paypal service Gravity forms is using, so it's hard for me to figure out what is missing in my configuration.

    Am i missing something in my Paypal account configuration to have the taxes automatically applied to the orders or is it just not possible to apply them?
    Can I enter a custom hidden field to manually tell Paypal which taxes I want to apply?

    Thank you,
    Jeremy

    Posted 13 years ago on Sunday April 17, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Gravity Forms uses PayPal Standard. Taxes are calculated as part of the checkout process. They aren't added in the Gravity Forms side. You have to add tax options in PayPal. You don't create products in PayPal, you only configure your taxes. So if you are created product buttons in PayPal, that isn't going to get applied because Gravity Forms dynamically passes the product data to PayPal.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  3. Jer
    Member

    Hi Carl,

    Thank you for your answer. I understand that buttons will not help me in this case. I am not using those, I just configured taxes in my Paypal profile but when gravity forms lead me to the Paypal pages no taxes are applied to the product and I don't know how to correct this behaviors.

    Is there something else to configure from Paypal side to activate taxes?

    Thank you,
    Jeremy

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  4. Carl Hancock
    Administrator

    I don't know how you are applying taxes, it's entirely handled on the PayPal end of things so I would double check with PayPal what you need to do to configure taxes. It's not a function of the Gravity Forms Add-On and is entirely a PayPal setting/feature in PayPal itself.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  5. Teo
    Member

    Carl, I also have the same problem. In my Paypal account I only configured the taxes and not appear in the final result. It's very important for me to solve this problem.

    Thanks,
    Teo

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Is your PayPal account a personal account or a Business or Premier account? I believe shipping and tax calculation is only available for Business or Premier accounts so you'd have to update your PayPal account to a Business account.

    Here is information on this:

    https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/shipping/EasyCalculateShipAndTax-outside

    Gravity Forms doesn't handle the tax, once the user is passed to PayPal the rest of the checkout is 100% handled and controlled by PayPal. So you would have to check with PayPal to find out how to get tax calculations implemented in the checkout, it's not something Gravity Forms controls or passes to PayPal.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  7. Teo
    Member

    Yes, I have a Business account.
    The information that you sent me is correct and I have completely configured. I only applied 18% on "Sales Taxes" (Set up Domestic Sales Tax Rates) and don't works.
    You know with certainty that this should work?
    Thanks.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  8. Carl Hancock
    Administrator

    Yes, PayPal handles the taxes as part of the checkout process. You will need to contact PayPal to find out if you have properly configured them or if you need to configure them differently for them to appear.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  9. Jer
    Member

    Thank you Carl.

    I am checking with Paypal and will report in if I find a solution to this tax problem.

    Regards,
    Jeremy

    Posted 13 years ago on Wednesday April 20, 2011 | Permalink

  10. staccount
    Member

    Hi

    I have tried configuring this form to allow Paypal to handle the sales tax. However, if a user doesn't have a Paypal account and/or decides to pay directly with CC details (on the left hand side of the Paypal form), no sales tax is calculated as this is not passed via the form.

    Is there a way around this?

    Thanks

    Posted 13 years ago on Sunday May 15, 2011 | Permalink

  11. Carl Hancock
    Administrator

    @staccount You will have to discuss this with PayPal. Gravity Forms relies on PayPal for tax management. It doesn't have tax options built in because of the complexity involved in properly handling tax calculations which varies by locale. So you will need to check with PayPal on how to handle this.

    Posted 13 years ago on Monday May 16, 2011 | Permalink

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