PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

PayPal add-on issue

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Kathy
    Member

    I have the PayPal ad on installed and have configured a number of forms to work with feeds. All was working fine but there is one site visitor who is trying to purchase an item and is being sent to the Thank You page without first being brought to PayPal to pay. She says she has javascript enabled and has tried from different browsers on her Mac. This is the only report of this happening and it is working fine for everyone else when we try it. Can you think of a reason for this to happen?
    Thanks

    Posted 12 years ago on Monday October 17, 2011 | Permalink

  2. Kathy
    Member

    Correction to the above - I just tried the form and it does the same thing for me on a different computer. The other forms on the site with PayPal work fine.

    Posted 12 years ago on Monday October 17, 2011 | Permalink

  3. Chris Hajer
    Key Master

    One form on multiple computers and with different users has a problem? Anything else common between the two computers?

    Does the form work properly in any case?

    Can you post a link to the form?

    Sounds sort of like you are using the "PayPal condition" and it's not being met, so you are sent directly to the thank you page?

    Posted 12 years ago on Tuesday October 18, 2011 | Permalink

  4. Kathy
    Member

    Hi Chris,

    The problem appears to be that the person is not filling in the quantity field with a value. I have the field set to "required" but for some reason it does not give an error message to the visitor if they leave it blank and instead send them on to the success message.

    Is there something I am not understanding about making a pricing field required?

    Thanks

    Posted 12 years ago on Tuesday October 18, 2011 | Permalink

  5. Kathy
    Member

    Problem solved. I disabled the quantity field associated with the product pricing field and added a quantity pricing field that is required and the visitor must input a value greater than or equal to 1.

    Thank you

    Posted 12 years ago on Tuesday October 18, 2011 | Permalink