PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Paypal addon - Customer sent to page where they must create an account

  1. Hi

    I have a Payment Standard paypal account and setup the IPN as per instructions. The problem I seem to have is that my customers are sent to a page where they do not get the option to pay by credit card as a guest. The page they get only gives them the option to login to paypal or create a paypal account - although they can then add the credit card details. This is causing a problem as I have customer who do not want to create a paypal account as part of the credit card payment transaction. I realise that this is probably a Paypal issue, but if you can give any ideas as to what I need to do on the paypal account side, it would be most welcome.

    The payment page is

    Posted 11 years ago on Thursday June 9, 2011 | Permalink
  2. This isn't Gravity Forms functionality, this is PayPal functionality. This may be due to the type of PayPal account you have. Is it a Personal account or a Business account? You need a Premier or Business PayPal account for the Guest Checkout option to appear.

    Posted 11 years ago on Thursday June 9, 2011 | Permalink
  3. Thanks for the post. I have a business account and was having the same problem (paypal was not giving the option to pay via credit card). But when I changed my form transaction type from subscription to products and services, paypal gave my clients the option to pay with their credit cards.

    Posted 11 years ago on Tuesday August 2, 2011 | Permalink
  4. Any way to make 'Don't have a paypal account' option the default? I have spent a good amount of time looking for this solution.

    Posted 10 years ago on Monday February 6, 2012 | Permalink