PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

PayPal cancel and return

  1. elianab
    Member

    My page url is http://www.judaismyourway.org/wp-folder/registration/shabbat-tickets-testing/

    I am using the PayPal add-on. When I click submit and get to the first page of PayPal, there is a link to cancel and return. When I click that I get a weird page. It says 404 Not Found, but the weird part of it is that the page is pink. I don't know where that came from. It also says, "The requested URL 'us/cgi-bin/Judaismyourway.org/wp-folder was not found on this server."

    The page I entered for my IPN was
    http://www.judaismyourway.org/wp-folder/?page=gf_paypal_ipn

    My site is currently in a sub folder, because the old site is in the root folder. I don't know if that makes a difference.

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  2. What did you enter for your Cancel URL in your PayPal settings? You shouldn't enter your IPN url in the Cancel Address. If you use the Cancel URL you need to enter a real URL. The IPN address is only for PayPal's IPN settings, not the Cancel URL. It only works if PayPal IPN communicates with it, otherwise it will return a 404 error.

    The cancel url should NOT be your IPN address. It should be something like your web site address or wherever you want them to go if they decide to not complete the transaction.

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  3. elianab
    Member

    Where is the place I enter my Cancel URL in PayPal? I thought I could only set that up if I was making a button.

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  4. You don't enter the Cancel URL in PayPal, you enter it in your PayPal configuration settings in the Gravity Forms PayPal Add-On in your WordPress admin by editing the PayPal setup for that form.

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  5. elianab
    Member

    Ah yes. I found it. And it was already set up correctly. If you want to try it you'll see what I mean.
    http://www.judaismyourway.org/wp-folder/registration/shabbat-tickets-testing/

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  6. We would need a WordPress admin login for this site to be able to look into this. You can send the information to us via our Contact Us form and reference this forum post when doing so, so we know what it is in reference to.

    Posted 9 years ago on Tuesday March 8, 2011 | Permalink
  7. elianab
    Member

    I sent you my login yesterday so you could look into this problem. Did you get it?

    Posted 9 years ago on Wednesday March 9, 2011 | Permalink
  8. Yes, and we are looking into it. I'll be in touch via email.

    Posted 9 years ago on Wednesday March 9, 2011 | Permalink
  9. The issue is the cancel URL needs to be a full http:// url and not just the domain name.

    You had this:

    judaismyourway.org/wp-folder

    It needs to be this:

    http://www.judaismyourway.org/wp-folder

    I made the adjustment in your PayPal setting sand it should work now.

    Posted 9 years ago on Wednesday March 9, 2011 | Permalink