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PayPal cancel and return

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. elianab
    Member

    My page url is http://www.judaismyourway.org/wp-folder/registration/shabbat-tickets-testing/

    I am using the PayPal add-on. When I click submit and get to the first page of PayPal, there is a link to cancel and return. When I click that I get a weird page. It says 404 Not Found, but the weird part of it is that the page is pink. I don't know where that came from. It also says, "The requested URL 'us/cgi-bin/Judaismyourway.org/wp-folder was not found on this server."

    The page I entered for my IPN was
    http://www.judaismyourway.org/wp-folder/?page=gf_paypal_ipn

    My site is currently in a sub folder, because the old site is in the root folder. I don't know if that makes a difference.

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  2. Carl Hancock
    Administrator

    What did you enter for your Cancel URL in your PayPal settings? You shouldn't enter your IPN url in the Cancel Address. If you use the Cancel URL you need to enter a real URL. The IPN address is only for PayPal's IPN settings, not the Cancel URL. It only works if PayPal IPN communicates with it, otherwise it will return a 404 error.

    The cancel url should NOT be your IPN address. It should be something like your web site address or wherever you want them to go if they decide to not complete the transaction.

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  3. elianab
    Member

    Where is the place I enter my Cancel URL in PayPal? I thought I could only set that up if I was making a button.

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  4. Carl Hancock
    Administrator

    You don't enter the Cancel URL in PayPal, you enter it in your PayPal configuration settings in the Gravity Forms PayPal Add-On in your WordPress admin by editing the PayPal setup for that form.

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  5. elianab
    Member

    Ah yes. I found it. And it was already set up correctly. If you want to try it you'll see what I mean.
    http://www.judaismyourway.org/wp-folder/registration/shabbat-tickets-testing/

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  6. Carl Hancock
    Administrator

    We would need a WordPress admin login for this site to be able to look into this. You can send the information to us via our Contact Us form and reference this forum post when doing so, so we know what it is in reference to.

    Posted 13 years ago on Tuesday March 8, 2011 | Permalink

  7. elianab
    Member

    I sent you my login yesterday so you could look into this problem. Did you get it?

    Posted 13 years ago on Wednesday March 9, 2011 | Permalink

  8. Carl Hancock
    Administrator

    Yes, and we are looking into it. I'll be in touch via email.

    Posted 13 years ago on Wednesday March 9, 2011 | Permalink

  9. Carl Hancock
    Administrator

    The issue is the cancel URL needs to be a full http:// url and not just the domain name.

    You had this:

    judaismyourway.org/wp-folder

    It needs to be this:

    http://www.judaismyourway.org/wp-folder

    I made the adjustment in your PayPal setting sand it should work now.

    Posted 13 years ago on Wednesday March 9, 2011 | Permalink