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PayPal email notification to different email address

  1. ryancmiles
    Member

    My PayPal account email address is what I use for funds to be transferred to, however I would like payment notifications sent to another email. I've set up the default notification email in PayPal to go to the second email address, however the notification email is being sent to my default login email. Is it possible to change that?

    Thank you.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  2. David Peralty
    Administrator

    Can you check to make sure your Gravity Forms Notification for that form is set up the way you want?

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  3. ryancmiles
    Member

    Yes, I verified that the email notification is going to the secondary email account. So the gravity form email is going where I want it to go, however the payment notification email is going to the primary email.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  4. David Peralty
    Administrator

    Is that e-mail coming from WordPress or from Paypal?

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  5. ryancmiles
    Member

    PayPal is going to the primary email, Wordpress is going to the secondary.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  6. David Peralty
    Administrator

    So the issue isn't Gravity Forms? I'm super confused currently. Can you please give me more information on what the issue is with Gravity Forms?

    Here's what I've read so far, and please correct me where I'm wrong:
    - You want two e-mails, the Paypal e-mail and the Gravity Forms notification e-mail to go to a different e-mail address (E-mail Address #2)

    - Gravity Forms sends an e-mail to E-mail Address 2, but Paypal does not. Paypal sends the e-mail to your account e-mail address (E-mail Address #1)

    - You've changed the setting in Paypal, but it still goes to E-mail Address 1.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  7. ryancmiles
    Member

    Sorry, I had a feeling it would be confusing.

    I would like both emails to go to the secondary email address. The only reason the primary address is even in the conversation is because that is the "pay to" or login email for our PayPal account. This is what Gravity Forms requires in the PayPal Transaction Settings screen.

    In my PayPal account settings at paypal.com I have the secondary email as my default email for everything so the login email should never receive an emails. I think that Gravity Forms is somehow taking the primary email from the Transaction Settings and populating that somehow in the process.

    I hope that explains it a little better.

    Thanks for your patience.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink
  8. ryancmiles
    Member

    Were you able to figure anything out?

    Posted 7 years ago on Thursday March 21, 2013 | Permalink