PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Paypal feed sends to paypal home page - not payment page

  1. I set up a paypal feed that is not working. Instead of going to a paypal payment page, it goes to the paypal home page.

    I set up the IPN Settings and set up the feed accordingly. Not sure why it is redirecting to the paypal homepage. Any help is appreciated.

    You can see the issue here: http://videocatapult.com/pricing/
    The Paypal feed is setup on the first Buy Now button on the page (Single User License - Monthly)

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  2. If you submit from the form preview, does it act the same way when it gets to PayPal? Does the form work correctly if it is embedded in a page not the modal window?

    Please check for theme and plugin conflicts by using these instructions http://rkt.gs/testing

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  3. Yes. When I submit from the form preview or from the page it reacts the same way. I will troubleshoot using the theme/plugin conflict instructions provided... the theme I am using is Pagelines which is a pretty well supported theme and I don't have a lot of plugins activated, but I will see and let you know.

    Thanks,
    Dave

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  4. This could/might also be related to cookies based on your previous PayPal sessions.

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  5. Just tested it out (made a video of it so you can see me troubleshooting: https://www.dropbox.com/s/yeymbo5uqvcpxr2/paypal-gravityforms.mov)

    I deactivated all of the plugins and changed the theme to WP2012. The only plugins I did not deactivate were Gravity Forms and the Paypal Addon.

    Unfortunately, it is not even re-directing at all when everything else is deactivated... Any idea what could be the problem? Please see my video for clarity. I can also provide wordpress login credentials if needed.

    Thanks,

    Dave

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  6. I see the video and have a couple questions.

    What do the entries look like? I don't see a total or any prices on screen. What pricing info is stored in the entry?

    Why are none of the customer fields mapped in the PayPal feed?

    If you map the feed again and delete this original feed, does it work then?

    If the total is $0, the transaction will never go to PayPal. If you use a PayPal condition (you are not, I don't think) and the condition is not met, it will never be sent to PayPal in that case either.

    Posted 5 years ago on Monday February 25, 2013 | Permalink
  7. The pricing is a hidden field type (because the price is on the page) -- but for that particular form the price is $79.99 - recurring monthly (subscription).

    I deleted the feed and created a new one -- but get the same problem.

    I had the customer fields mapped originally, but removed them troubleshooting. Doesn't go through with or without the customer fields mapped.

    Any other ideas? I'm at a loss...

    Posted 5 years ago on Tuesday February 26, 2013 | Permalink
  8. All of the entry totals say $0.00. Which is weird... Here is another video troubleshooting from your last feedback (thanks for your help).

    https://www.dropbox.com/s/11h0ct0x8wt32kj/paypal-gravityforms2.mov

    Posted 5 years ago on Tuesday February 26, 2013 | Permalink
  9. Some questions/comments as I watched the video:

    If the total is $0.00, the transaction will never go to PayPal.

    Take a look at 1:28 in the video. When you submit from the form preview, there is a different URL being sent to PayPal, and PayPal does not know what to do with it, so they redirect to their home page.

    Why is there no total on the form preview page? (I see you added the total field later. To be clear though, the total field is more visual for the user than it is for PayPal.)

    Why does your product have no name in the entry view? (I see later that it's because you have hidden the product.)

    If the product field is hidden, the price of that product will not be sent to PayPal. Can you try with the item not being hidden to see if this works?

    What happens if you embed the form in a regular page (not a modal dialog) and submit from there?

    The issue is with the configuration of your form. I would start by unhiding the product and see if this starts to work correctly for you.

    Posted 5 years ago on Tuesday February 26, 2013 | Permalink
  10. I've tried to unhide the product form field before but still get re-directed to the paypal home page. I added the form into a page and tested but still get re-directed to paypal home page.

    Here's my latest troubleshooting session from your last feedback:
    https://www.dropbox.com/s/uze6us5wcu0daww/paypal-gravityforms3.mov

    Posted 5 years ago on Tuesday February 26, 2013 | Permalink
  11. It's weird, but I got it to work finally... I deleted the product field and added it back in a few times while troubleshooting... and now it works.

    I am wondering if it is a form field ID issue? Initially tried making the form field required and thought that that change is what made it go through, but now it doesn't seem to make any effect on it if it is required or not (it still goes through). Really weird. Anyway, you can watch the latest troubleshoot video if you want to see it in action.

    https://www.dropbox.com/s/ub510p5z19va2db/paypal-gravityforms4.mov

    Posted 5 years ago on Tuesday February 26, 2013 | Permalink
  12. Any time you modify a form after setting up conditional logic or setting up the feed, you stand a chance of breaking something. The best thing to do is when you are done with modifying the form, go back and check all your conditional logic rules, and then save the form again. Then go map the feed again (using a new feed if you want.) That should take care of any field mapping that might have changed after editing your form.

    Posted 5 years ago on Wednesday February 27, 2013 | Permalink