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PayPal Invalid Link

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Paper Tower
    Member

    I'm setting up a subscription with multiple choice options but whenever I submit the form and login to PayPal, I get this error:

    "The link you have used to enter the PayPal system is invalid. Please review the link and try again."

    It happens both in production mode and test mode. The multiple choice was setup with a product pricing field, as I understand PayPal doesn't do subscription donations. Subscriptions setup on another site work fine, as do the two other non-subscription donation forms on this site. I tried changing settings but nothing helped.

    The form is here:
    http://www.duttonfarm.org/get-involved/gifts-donation/sustaining-donation-form/

    I can provide WP login if necessary.

    Thanks

    Posted 12 years ago on Thursday May 5, 2011 | Permalink

  2. Carl Hancock
    Administrator

    I submitted the form you linked to above and it redirected me to PayPal (the sandbox in this case as that is what you currently have it configured for) without a problem. See this screenshot:

    http://grab.by/a3y9

    Posted 12 years ago on Thursday May 5, 2011 | Permalink

  3. Paper Tower
    Member

    It's the next step that gets me. Once I put in either a legit or sandbox username and password, I get the invalid link error.

    Posted 12 years ago on Thursday May 5, 2011 | Permalink

  4. Carl Hancock
    Administrator

    Send us over a WordPress admin login for this site and we can take a look. You can send this information to us via our Contact Us form and reference this post and provide details on the issue when doing so.

    Posted 12 years ago on Thursday May 5, 2011 | Permalink

  5. Carl Hancock
    Administrator

    The issue is you have the PayPal Feed in Test mode to use the Sandbox, but the email address you have configured to use is not a valid Sandbox email address. So that is why you are getting the error. You don't use a real PayPal email address when using the Sandbox, you use a Sandbox email address.

    I tested by changing the email to our Sandbox email and was able to continue on to the next screen. See this screenshot: http://grab.by/a3yU

    If you are using PayPal in Test mode then the PayPal email address configured to receive the payment must also be a valid Sandbox email address and not a real PayPal account email address.

    Posted 12 years ago on Thursday May 5, 2011 | Permalink