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PayPal not calculating total

Gravity Support Forums » Plugin Support » Gravity Forms

  1. AGLLC
    Member

    I Have set up my Gravity Form to include a required Processing fee. It is a product field. It calculates just fine on the site, but when directed to PayPal, the processing fee is not calculated. How do I fix this?

    Thanks

    Posted 11 years ago on Friday June 28, 2013 | Permalink

  2. Rob Harrell
    Member

    Do you have a link to your form? Does the processing fee show in the entry? Is your feed setup one-time or recurring?

    Posted 11 years ago on Friday June 28, 2013 | Permalink

  3. AGLLC
    Member

    http://gosavr.com/health-savr-sign-up?ap_id=affiliatetest
    The site is not live yet, so I'm not sure if your will be able to view it. The processing fee does show up in the entry, just not when the form is submitted to PayPal.
    The screenshot is here. It is set as a subscription, with the monthly price recurring infinitly.

    Posted 11 years ago on Saturday June 29, 2013 | Permalink

  4. Rob Harrell
    Member

    Can you please submit a priority support request form and include a WP Admin login along with the details here so we can take a closer look.

    http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Saturday June 29, 2013 | Permalink

  5. Chris Hajer
    Key Master

    Handling via priority support.

    Posted 11 years ago on Monday July 1, 2013 | Permalink

This topic has been resolved and has been closed to new replies.