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PayPal not calculating total

  1. I Have set up my Gravity Form to include a required Processing fee. It is a product field. It calculates just fine on the site, but when directed to PayPal, the processing fee is not calculated. How do I fix this?

    Thanks

    Posted 4 years ago on Friday June 28, 2013 | Permalink
  2. Do you have a link to your form? Does the processing fee show in the entry? Is your feed setup one-time or recurring?

    Posted 4 years ago on Friday June 28, 2013 | Permalink
  3. http://gosavr.com/health-savr-sign-up?ap_id=affiliatetest
    The site is not live yet, so I'm not sure if your will be able to view it. The processing fee does show up in the entry, just not when the form is submitted to PayPal.
    The screenshot is here. It is set as a subscription, with the monthly price recurring infinitly.

    Posted 4 years ago on Saturday June 29, 2013 | Permalink
  4. Can you please submit a priority support request form and include a WP Admin login along with the details here so we can take a closer look.

    http://www.gravityhelp.com/priority-support/

    Posted 4 years ago on Saturday June 29, 2013 | Permalink
  5. Handling via priority support.

    Posted 4 years ago on Monday July 1, 2013 | Permalink

This topic has been resolved and has been closed to new replies.