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PayPal notfications sends to early!

  1. Hi

    We have paypal as payment option, and it works great, when people are actually finishing the process!

    The process:
    Buyer fills out the form on product page
    Chooses to pay with PayPal
    Gets to the PayPal page (and at the very same time get the special designed paypal notification mail)
    Buyer cancels the proces
    And still have a confirmation e-mail! Not good!

    We have ticked off "Send notifications only when payment is received."

    What else could be causing this?

    Posted 5 years ago on Thursday June 27, 2013 | Permalink
  2. Are you running the latest versions of WordPress, Gravity Forms and the PayPal Standard add-on?

    Posted 5 years ago on Thursday June 27, 2013 | Permalink
  3. Yes. Everything is up to date

    Posted 5 years ago on Thursday June 27, 2013 | Permalink
  4. I'm not able to replicate this on my dev site, so I'm going to need you to run through a theme/plugin conflict test:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 5 years ago on Friday June 28, 2013 | Permalink
  5. Do you have a list of known plugins causing conflicts?
    It is build in Genesis, so I'm pretty sure it works with the theme, since they urged me to buy Gravity Forms

    Posted 5 years ago on Monday July 1, 2013 | Permalink
  6. Richard Vav
    Administrator

    If you still require assistance with this please open a new support ticket or a priority support ticket if you are a developer license holder. Thank you.

    Posted 5 years ago on Saturday July 27, 2013 | Permalink

This topic has been resolved and has been closed to new replies.