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PayPal notfications sends to early!

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

budskab
Member

Hi

We have paypal as payment option, and it works great, when people are actually finishing the process!

The process:
Buyer fills out the form on product page
Chooses to pay with PayPal
Gets to the PayPal page (and at the very same time get the special designed paypal notification mail)
Buyer cancels the proces
And still have a confirmation e-mail! Not good!

We have ticked off "Send notifications only when payment is received."

What else could be causing this?

Posted 11 years ago on Thursday June 27, 2013 | Permalink
Rob Harrell
Member

Are you running the latest versions of WordPress, Gravity Forms and the PayPal Standard add-on?

Posted 11 years ago on Thursday June 27, 2013 | Permalink
budskab
Member

Yes. Everything is up to date

Posted 11 years ago on Thursday June 27, 2013 | Permalink
Rob Harrell
Member

I'm not able to replicate this on my dev site, so I'm going to need you to run through a theme/plugin conflict test:

http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

Posted 11 years ago on Friday June 28, 2013 | Permalink
budskab
Member

Do you have a list of known plugins causing conflicts?
It is build in Genesis, so I'm pretty sure it works with the theme, since they urged me to buy Gravity Forms

Posted 11 years ago on Monday July 1, 2013 | Permalink
Richard Vav
Administrator

If you still require assistance with this please open a new support ticket or a priority support ticket if you are a developer license holder. Thank you.

Posted 11 years ago on Saturday July 27, 2013 | Permalink

This topic has been resolved and has been closed to new replies.