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Paypal Option Field Bug

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. eddiemachado
    Member

    I added an Options field using the Paypal plugin. I added Prices to the Different Options. (I'm using it to calculate shipping per item. Here's what it looks like setup:

    http://cl.ly/0P2y2h0e3t3Z2D2m1w16

    When I use the form, before I select an item, everything works perfectly:

    http://cl.ly/243O1X3Y2y3d0Y44260C

    However, If i make a selection and then click again to change my selection. The prices are totally whacked:

    http://cl.ly/0v0V2W0Y3B3f3m080f1C

    It then adds that price to the total which makes it astronomical. If I select the first option, it resets and works ok until I make a selection again.

    Any suggestions or is there a better way to calculate shipping per item?

    Thanks.

    Posted 13 years ago on Friday February 11, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Sounds like something else on your site is conflicting with the Javascript. We would need a link to the form where we can view/browser it in order to see it happening firsthand. Can't debug it from screenshots.

    Posted 13 years ago on Friday February 11, 2011 | Permalink

  3. eddiemachado
    Member

    I can't push it since it's on a live site. Do you know what kind of function would cause an issue? Here's an export of the actual form.

    http://cl.ly/372U00471j2v3r1K2K33

    Posted 13 years ago on Friday February 11, 2011 | Permalink

  4. Carl Hancock
    Administrator

    The XML file you posted a link 2 contained 2 forms (Video Marketing Form and Contact Page Form) and neither of those contain pricing fields. Did you export the right Form(s)?

    Posted 13 years ago on Friday February 11, 2011 | Permalink

  5. eddiemachado
    Member

    dammit, my bad: http://cl.ly/0z0Y2R2E1i0I1i2y153z

    Sorry about that.

    Posted 13 years ago on Saturday February 12, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Okay, I imported the form and viewed it via Preview and everything appears to work fine. I'm able to switch which options I select and the price is adjusted accordingly. See this screenshot:

    http://grab.by/8UFv

    What this means is in order to debug this we would have to see it in action on the site that is having the issue. Could you place it on a page that isn't linked to anywhere or on any navigation so that we could view the page?

    Also if you go to Edit Forms and Preview that form do the calculations work properly?

    Posted 13 years ago on Saturday February 12, 2011 | Permalink

  7. eddiemachado
    Member

    they don't work in the preview area either.

    I've placed it here: http://www.shoemoney.com/directory/people/dev/

    Posted 13 years ago on Sunday February 13, 2011 | Permalink

  8. Chris Hajer
    Key Master

    I was able to confirm the weirdness on this page
    http://www.shoemoney.com/directory/people/dev/

    Using Google Chrome 8.0.552.224 on Linux.

    It only seemed to happen to me if I made a selection in the first drop down (size) then I looked at the options in the quantity, but did not select anything. Looking at the quantities, the shipping prices appeared normal. Then, without having made a selection for quantity, I went back and changed the size, then when I went to select the quantity and the prices were crazy insane.

    I only found this because I was trying to capture a screenshot of the quantity drop down before and after, and I could not get it to mess up, but it was because I had not selected a quantity. Until I selected a quantity, I could change the size as many times as I wanted and the shipping prices and everything all still looked normal.

    I actually just noticed that if I just selected a quantity, then closed the select box, even without choosing a new product, the prices in the quantity options had changed as well.

    Really bad screen capture of this happening:
    http://k.min.us/ijoC6s.ogv

    (it's an ogv file so you may need to download it and play it with VLC or something if the browser cannot play it.)

    Posted 13 years ago on Monday February 14, 2011 | Permalink

  9. eddiemachado
    Member

    I'm using Chrome as well.

    I tried reentering the prices to reset it, but same issue.

    Posted 13 years ago on Monday February 14, 2011 | Permalink

  10. Carl Hancock
    Administrator

    I do see this issue happening, we will have to look into it. It appears to be a conflict with other code in your theme or possibly another plugin you are running. There is probably jQuery on the site that is interfering with this functionality.

    I was able to import your form XML and import the form and interact with it on my test site without a problem. This issue didn't occur when I tested your form on my site so it is something specific to your site.

    We will take a look at it and see what is going on with the jQuery. If we need additional information from you I will be in touch.

    Posted 13 years ago on Monday February 14, 2011 | Permalink

  11. Carl Hancock
    Administrator

    @eddiemachado We noticed you are running an old development release of Gravity Forms v1.5. Before we do any more debugging on this you need to upgrade to the latest development release and then test. It could have been something that we have already fixed with the pricing fields because there have been many fixes implemented since the build this site is running was released.

    Posted 13 years ago on Monday February 14, 2011 | Permalink