PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Paypal options not going to paypal, only base price

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. sconner
    Member

    I have a payment form set up that generates the correct total on the Wordpress site, but when it passes to paypal, it does not pass the amount including the options.

    The form is here: http://rehobothvegfest.org/exhibitors/register-now/

    Some examples:
    When checking out with "non-profit" which is free -> does not go to paypal - Correct
    When checking out with "non-profit" which is free, add table option (+$35) -> does not go to paypal - Incorrect

    When checking out with "commercial" which is $50, add table option (+$35) -> goes to paypal w/ $50 (should go with $85) - Incorrect

    Any ideas?

    Posted 11 years ago on Monday May 13, 2013 | Permalink

  2. Chris Hajer
    Key Master

    If the wrong total is being sent to PayPal, then the form is most likely configured incorrectly. We won't be able to see how it's configured from here, but you can use our logging add-on to help troubleshoot the problem. You can download it here http://www.gravityhelp.com/downloads/#Gravity_Forms_Logging_Tool

    Also, since you are a developer license holder, you can submit a priority support request here http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Monday May 13, 2013 | Permalink

  3. Rob Harrell
    Member

    Handling via priority support.

    Posted 11 years ago on Wednesday May 15, 2013 | Permalink

This topic has been resolved and has been closed to new replies.