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PayPal Pro Error

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Huw Rowlands
    Member

    Hi,

    I am getting an error whilst trying to test my form using PayPal Pro and Sandbox.
    " There was an error processing your request. Your credit card was not charged. Please try again."

    One thing I noticed was in your Documentation, one of the steps was= "Select the PayPal Pro Transaction Type." - I do not get this option whilst setting up a feed? Should I be?

    I have tripled checked the Sandbox API details and made sure that the plugin is set to Sandbox also. I have also deleted the Sandbox details and created new ones, but still get the error above.

    I cannot see any error message in the source code either.

    Posted 12 years ago on Thursday August 23, 2012 | Permalink

  2. Rob Harrell
    Member

    Yes, the first step in the feed creation process is to choose the Transaction type - either a Product and Services type or Subscriptions type. You are saying that you are not presented with this option first on the feed like so:

    Screenshot

    Posted 12 years ago on Thursday August 23, 2012 | Permalink

  3. Huw Rowlands
    Member

    Correct - I do not get that option.

    It just asks me what Form to use, what fields match for Name, Address etc and that's it.

    Posted 12 years ago on Friday August 24, 2012 | Permalink

  4. Rob Harrell
    Member

    Can you send me a WP Admin login to rob@rocketgenius.com so I can take a look around? Please reference this post in your email.

    Posted 12 years ago on Friday August 24, 2012 | Permalink

  5. gfreely
    Member

    I am having the same issue and in LIVE not sandbox.

    Posted 12 years ago on Friday August 24, 2012 | Permalink

  6. Huw Rowlands
    Member

    Details sent Rob.

    Cheers.

    Posted 12 years ago on Monday August 27, 2012 | Permalink

  7. Huw Rowlands
    Member

    My issue was down to PayPal Sandbox - you need to contact the PP Dev forums and ask for help setting up the correct test account in Sandbox.
    Bit long winded but that's what's needed. :p

    Posted 12 years ago on Tuesday September 4, 2012 | Permalink

  8. Rob Harrell
    Member

    Glad you got it sorted - good ol' PayPal!

    Posted 12 years ago on Tuesday September 4, 2012 | Permalink

This topic has been resolved and has been closed to new replies.