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paypal stuck on processing

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. gchinola
    Member

    i have a entry in a form where the payment status is "processing" and it's been like that since the entry was submitted on the 7th. i logged into paypal and i can't find any trace of the transaction.

    several other people have submitted the form and made a payment without a problem.

    should i delete the entry and have the person submit again?

    Posted 13 years ago on Sunday April 10, 2011 | Permalink

  2. Carl Hancock
    Administrator

    If the person didn't complete the payment on PayPal, it would never be marked as completed. So if it's been a few days, it should be safe to delete it. They have to complete the transaction immediately. If they navigate away from PayPal they can't go back and complete it.

    Posted 13 years ago on Monday April 11, 2011 | Permalink