rreinsch
Member
Hi there,
I just purchased this plugin.. It installed fine (no error when activating the plugin).. When i go to the Forms Menu and then click on New Form or Settings, etc I get this error message:
"You do not have sufficient permissions to access this page."
Not sure y i would be getting this? Has anyone else had this problem.
Please advise,
Thanks,
Ryan
This is most likely a conflict with another plugin or theme. It is likely theme related as most of the time this issue is caused by theme developers not properly adding theme admin pages, BUT it is also possible it is another plugin.
This happens when a theme or plugin does not properly add admin option pages to the WordPress dashboard. It causes permission issues.
Here is how you can determine what is causing the issue...
- Activate the default TwentyTen theme
- Test to see if you can go to New Forms under the Forms menu item
If you can, then there is code in your theme that is interacting properly with the WordPress admin and is causing this permissions issue.
If you can't, then it is most likely a plugin.
- Deactivate ALL other plugins
- Test to see if you can go to New Forms under the Forms menu item
If you can, then one of your plugins is causing this permissions issue. You can determine which one by doing the following.
- Activate each plugin one by one
- Test to see if you can go to New Forms under the Forms menu item after plugin you activate.
When you encounter a plugin that causes the issue to start happening, that plugin has code that is causing issues with the WordPress admin permissions.
Do the above troubleshooting and let us know what you come up with. We can take a look at the theme or plugin that is causing the issue and determine why and what needs to be changed.
rreinsch
Member
Holy Support BATMAN! WOW.. Great service so far.
Anyway. It is the theme as it works with the TwentyTen theme.
Is there an easy way of seeing where the problem lies on my theme? I hope so cause I really want to use GF and my theme!! :-)
Your assistance is much appreciated!
Cheers,
Ryan
The issue with the theme is going to be how it is adding it's theme options to the admin menu. It isn't adding them properly which is causing the permission issue.
If you send me an email at carl@rocketgenius.com and include a zipfile containing the theme you are using I can take a look at it and see what is going on and what needs to change.
