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Phone Number Entries and the case of the missing digits

  1. I'm using a really basic GForm on a site: Name, Phone Number and Email. All are required fields. If someone enters in a phone number and is missing a digit, they see an error showing them the proper format so they can fix it. This works fine. After much testing, both before implementing the form and after, I am unable to successfully enter in a phone number with a missing digit. It is seemingly impossible. This is good.

    So what's the problem? Well, somehow I'm getting entries that are missing digits. Sometimes one digit will be missing, sometimes two, and I've actually received one that was (0)0-0.

    I am unable to fill out this form without getting the error, which would seem to ensure that all entries I receive will have correct, or at least complete phone numbers. But somehow, mysteriously, it's happening. To further confuse the issue, I'm using multiple Gforms on this site and those have also allowed entries with missing digits.

    To recap, I've received entries with phone numbers in these useless formats:

    (402)751-29
    (402)574-732
    (0)0-0

    Any help solving this mystery would be greatly appreciated. THANKS!

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  2. Can you post a link to your form so we can check it out?

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  3. Each property listing on this real estate site displays the form, "Learn More About This Property," on the left. It's set up to go to the specific agent representing the house. I've warned the agent in charge of this specific listing that some testing was going on, but if we could refrain from bombarding her with entry emails I'm sure she'd appreciate it:

    http://nebhomesales.com/2228-grainger-pkwy-lincoln/

    Also, please keep in mind that there are other forms on the site that are "dropping digits" from phone numbers, but this one is used more frequently.

    Thanks!

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  4. I responded to your support request via email. Please check it out and get back to me. Thanks.

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  5. I replied to your email about 2 hours ago. Did you send another?

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  6. I haven't received a response. GMail appears to be having issues right now. Go ahead and post here, what version of Gravity Forms is the site running?

    Posted 11 years ago on Thursday April 29, 2010 | Permalink
  7. Sorry for the delay. The site is using version 1.3.7.

    I assume you'll want me to update?

    Posted 11 years ago on Monday May 3, 2010 | Permalink
  8. There was a bug in the phone field that was fixed in version 1.3.8, so upgrading to the latest version will more likely resolve your issues. Let us know if it doesn't.

    Posted 11 years ago on Monday May 3, 2010 | Permalink
  9. Even though I've entered in my Support License Key, auto update is not an option. I've downloaded the latest version... can I just copy over the older version or will I lose some info?

    Thanks!

    Posted 11 years ago on Monday May 3, 2010 | Permalink
  10. If you have not modified any GF core files, you can just copy over. Your data will be safe.

    Posted 11 years ago on Monday May 3, 2010 | Permalink
  11. Thanks!

    I'll let you know if we still have the missing digits.

    Posted 11 years ago on Monday May 3, 2010 | Permalink