PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Plugin advertises "Purchase Support License"?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. bobdpotter
    Member

    I just purchased, installed, activated, and registered your plugin on one site, but there is an advertisement prompting me to "Purchase Support License" at the top of form builder. Why? Here's a screenshot - http://img.skitch.com/20100216-cpwgb87abgt8wj6iukd8ugdtj.jpg

    Posted 14 years ago on Tuesday February 16, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You need to enter your support license key on the Settings page of the plugin (Forms > Settings) and then save the Settings page.

    This will then remove this message and enable automatic updates through our update server.

    You can read more by checking out Step 4 on this page:

    http://www.gravityhelp.com/documentation/installing-gravity-forms/

    Posted 14 years ago on Tuesday February 16, 2010 | Permalink

  3. bobdpotter
    Member

    I *had* entered the key (copy + paste) from my email account and saved it three times, but it still showed. Finally, I manually typed in the key and it worked. Thank you.

    Ps. When I click "Subscribe to this Topic Via email below, I do not receive an email update notifying me that someone has left a comment.

    Posted 14 years ago on Wednesday February 17, 2010 | Permalink

  4. Kevin Flahaut
    Administrator

    Glad you got it working. Thanks too for the note about the "subscribe" option. We're using a plugin for the forums and will have to look into it.

    Posted 14 years ago on Wednesday February 17, 2010 | Permalink