PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Plugin issue

Gravity Support Forums » Plugin Support » Gravity Forms

  1. charlie santos
    Member

    I am having issues with the plugin. Once I create a form I always test it just to make sure it is working. I am not getting any emails sent to me once the form is filled out. I need some assistance please. Thank you!

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

  2. David Peralty

    Are you using our latest version of Gravity Forms (we made a release that fixed a notification bug). Also please walk through the following troubleshooting steps - http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

  3. charlie santos
    Member

    I updated the plugin today to 1.7.5 I believe this is the latest. I just tested the forms now and they are responsive. Was this a very common issue that was happening?

    Posted 11 years ago on Tuesday May 28, 2013 | Permalink

  4. David Peralty

    It was not a common issue. Glad things are working well for you.

    Posted 11 years ago on Tuesday May 28, 2013 | Permalink

  5. charlie santos
    Member

    David I am having slight issue again. Just tested some forms and I am only getting the email sent to me as confirmation of the online inquiry (as if I was a prospect filling out the form). I am not getting the initial email sent (as site lead). I need help! This is really frustrating as I know forms are being filled out and I am not getting the emails. It was brought to my attention from a prospect who actually called me after not receiving an email or call after filling the form out.

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  6. David Peralty

    So you have multiple notifications set-up and only one of them is being sent?

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  7. charlie santos
    Member

    I have it set so that I get the lead sent to me and also where the user "lead" gets an email with confirmation that I have received there info and I will contact them shortly.

    Posted 11 years ago on Friday June 7, 2013 | Permalink