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potential bug for conditional logic

  1. Hello, so I am trying to use the conditional logic feature on a radio button and I seem to be having an issue. I think it will be easier to explain in an example so below you can find an example:

    ex. I have question 1(Q1) with radio buttons a, b, c, d, and e. Question 2(Q2) is dependant on the answers of Q1. I want to set it so that Q2 will show if all the following are true. "Q1 is not a, Q1 is not b, and Q1 is not c." Now when I do that and save the form it resets to Q1 is not a, Q1 is not a, Q1 is not a.

    The only other thing that could fix this for me is a way to when "enable value" is checked and I have label and value, I can set value and then in the conditional logic have it dependant on that value. For some reason though, you seem to collect the label information instead of the value... Is there a setting I am missing or is that not a feature?

    Thanks for your time.

    Posted 13 years ago on Friday January 21, 2011 | Permalink
  2. Currently Conditional Logic pulls the Label to display in the Conditional Logic setup UI for selecting the option that needs to be selected. You select the Label because it is usually a friendly descriptive option vs. the value which could be not as descriptive. But either way it's the same option.

    I don't see why what you want to do isn't working, can you export your form to XML and post a link to it so we can try testing with the same form setup?

    Posted 13 years ago on Friday January 21, 2011 | Permalink
  3. Here is the link to the xml.

    The form is not up live, so I cannot link you to that URL.

    Basically this form is not built out all the way yet, but "select copy" is the section that is dependant on a couple things. First it is dependant on question 2 which will decide if it is a "faith based, school based, or general based" theme. It also depends on language. Lastly it depends on what type of material is selected. My main issue is that there are a couple selections that people can make in question 2 that can point to the "General" theme, so the show when "All" conditional logic will not work, nor will the show when "Any". Which is why I was trying to use the "All" and "is not" conditions.

    Posted 13 years ago on Monday January 24, 2011 | Permalink
  4. I understand you guys just had a hosting problem today, but I just wanted to bump this as well as make sure you guys saw that I linked to the xml in the first place. Any confirmation on this would be appreciated. I am also working on a tight schedule so if I could please hear back soon to see if I will have to try a different route would also be appreciated. Thanks guys. Hope to hear from you soon

    Posted 13 years ago on Wednesday January 26, 2011 | Permalink
  5. Yep, we see the XML file and will take a look at it. As you mentioned we're just a little hectic with the hosting issue, but somebody will take a look at this as soon as we can. We understand you're on a tight schedule so we'll do our best to help out as quickly as we can. Thanks for understanding.

    Posted 13 years ago on Wednesday January 26, 2011 | Permalink
  6. I was wondering if you guys had a chance to test out the form yet or not? I might have to start looking for other solution in the next day or two so any update would be appreciated, thanks in advanced.

    Posted 13 years ago on Monday January 31, 2011 | Permalink
  7. Hey guys, I hate to be a pest, I really do, I was just wondering what the status was on this issue. I understand you guys are really busy with everything and I greatly appreciate all the help I have gotten from you in the past but I do know that the squeaky wheel usually gets the grease. I just wanted to try one more time to see if there was any update on the issue and then hopefully I can get out of your hair for a while. Thanks for understanding.

    Posted 13 years ago on Friday February 4, 2011 | Permalink
  8. @m4change I'll take a look at this issue this afternoon. 3/4 of our team has been out of town (including while we were experiencing the major hosting issues) so it had slowed down support response times. We are getting back up to speed now with only one member of the team still out of town (returns tonight) so support will get back to normal response times very soon.

    Posted 13 years ago on Friday February 4, 2011 | Permalink
  9. There appears to be something wrong with that export file when downloaded from pastebin. It has extra characters, etc. Please email me the original XML export file to

    Also, do you have conditional logic implemented? It could be related to the issue of the export file on pastebin having problems as I mentioned above, but I saw no conditional logic implemented when I imported that form.

    Send me the original XML file to my email address above and i'll try again. Be sure to include it with the conditional logic how you want it in place.

    Posted 13 years ago on Friday February 4, 2011 | Permalink
  10. I sent the email just to let you know. If you did not receive it I will try again.

    Posted 13 years ago on Monday February 7, 2011 | Permalink
  11. So I figured it out after some tweaking around. I was setting the same values for some of the question two options. so if I had 6 different options 3 where value = a and 2 were value = b, and the last one was value = c. This again goes back to setting the conditional logic by name. Even though three options in question 2 had the same value, they all had different names. When trying to change the name it would default to one of the three names and stick that way, thus really testing the value. Since I could only choose name I assumed it tested the name as opposed to the value.

    I don't know if it was meant to act that way but I find it a bit strange. It was partially my error that caused this, but I do feel people should be able to select values if that is what the conditional logic is actually testing. Sorry to waste a lot of your time and I hope you understand what I am talking about.

    Posted 13 years ago on Wednesday February 9, 2011 | Permalink