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Pre-populated values are lost when toggling conditional logic (demo available)

  1. We are pre-populating some data about our main product package, such as a quantity (1) and a discount option. This package info stuff is done with conditional logic depending on the main checkbox.

    Should the customer not want *this* package, but wants the next Special Offer below, I give him the option to close all the main package fields with checkbox.

    Problem is that when he comes back to main package and re-opens checkbox, my prepopulated quantity and discount radio button values are lost.

    I doubt this is the way it's supposed to be, is it a bug or a feature?

    Live demo:
    http://www.konverentsid.ee/konverentsid/parnu-turunduskonverents-2012/#registreerimine

    Posted 10 years ago on Thursday May 10, 2012 | Permalink
  2. Can you send me an email to rob@rocketgenius.com. I have a fix for you to try. Please reference this post.

    Posted 10 years ago on Thursday May 10, 2012 | Permalink
  3. anthonyernst
    Member

    I'm trying to figure out the same issue. I Have a prepopulated address field that starts hidden unless the user wants to edit the information and then when they toggle it open the information has been removed from the inputs. I checked to make sure it was there by turning the conditional logic off and also looked at the code and can see what the inputed values should be. Let me know if you're come up with anything. Thanks.

    I would include the URL to the form, but it's a test site and there is a whole process to get there with login and password / registration. If you need some information please let me know.

    Posted 10 years ago on Wednesday May 23, 2012 | Permalink
  4. Are you running the latest versions of WP and GF?

    Posted 10 years ago on Wednesday May 23, 2012 | Permalink
  5. anthonyernst
    Member

    Sorry I didn't see this message earlier. I was running the last version of Gravity Forms with the Current WordPress. I just updated the GravityForms and it now works. Thanks Rob

    Posted 10 years ago on Thursday May 31, 2012 | Permalink
  6. I have updated to 1.6.4.5 and this issue still persists :/ Referring to this from http://www.gravityhelp.com/forums/topic/1645-calculation-conditional-logic-still-have-a-few-issues as well

    Posted 10 years ago on Wednesday June 6, 2012 | Permalink
  7. Is that link above still valid for your demo purposes? Where can I go or can you point it out specifically on that page link you provided:

    http://www.konverentsid.ee/konverentsid/parnu-turunduskonverents-2012/#registreerimine

    Posted 10 years ago on Wednesday June 6, 2012 | Permalink
  8. There's a new conference coming up, so the latest form is now http://www.konverentsid.ee/konverentsid/parnu-juhtimiskonverents-2012/

    Just checked and it demonstrates the problem.

    Posted 10 years ago on Thursday June 7, 2012 | Permalink
  9. So far when i click around on this form I'm not seeing anything irregular. Can you give me a step by step as to what to look for - how you recreated the issue?

    Posted 10 years ago on Thursday June 7, 2012 | Permalink
  10. I'm testing with FF12 and Chrome 19 beta, form exhibits the symptoms I'm describing in both browsers. What browser are you using?

    See if you can view this screencast:
    http://screencast-o-matic.com/watch/cl1iIcmqk

    For some reason when I play this back in the browser (Linux), I get no sound. But downloading the MP4 has my voiceover on it, so see if you can get the full content either way. In the meanwhile I have discovered sound works in browser on both Windows and OS X.

    Posted 10 years ago on Thursday June 7, 2012 | Permalink
  11. Gotcha, thanks for the video. I was able to replicate half of this on a simple, local form. Could you export this form and send the XML file to me to rob@rocketgenius.com so I can take a look. Also, reference this post in your email.

    Posted 10 years ago on Thursday June 7, 2012 | Permalink
  12. It seems this is going to be fixed with 1.6.4.5.1 release. Thanks, Rob.

    Posted 10 years ago on Saturday June 9, 2012 | Permalink
  13. Glad to help out!

    Posted 10 years ago on Monday June 11, 2012 | Permalink

This topic has been resolved and has been closed to new replies.