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Pricing fields don't add up when using conditional logic

Gravity Support Forums » Plugin Support » Gravity Forms

  1. SnapCubby
    Member

    We have created a quote builder with GF and we're having trouble getting the price to total correctly when we use conditional logic. Our pricing is based on what day of the week is selected, once the day is selected the product fields appear that create the price. Everything totals correctly with conditional logic enabled on the web page but when the form is submitted their are fields missing from the total. When conditional logic disabled everything totals correctly on the page and when submitted- but this form is worthless without conditional logic. How do we fix this glitch?!
    http://www.snapcubby.com/contact-form-test-page/

    Thanks!

    Posted 11 years ago on Friday March 15, 2013 | Permalink

  2. Chris Hajer
    Key Master

    I submitted the form but I guess I will not see where the problem lies. Can you explain what is missing from the total? Please export this form and email the XML file to me at chris@rocketgenius.com and I will install and take a look at the configuration.

    Posted 11 years ago on Sunday March 17, 2013 | Permalink

  3. Chris Hajer
    Key Master

    I see that the product table is not being included in the entry at all. I think it has something to do with the option field #32 (Which day of the week is your event.) That can't be applied cleanly to every product, since your product can actually be one of three products (the Monday-Thursday, Saturday or Friday & Sunday booth.)

    Rather than clean that up, I created a simple form with the booth as the product, with a base price. Then, I added an option which I attached to my only product, to add $100 to the days where a premium is charged. When I did that, the product came through with my one option attached to it, and the total was correct and included in the entry and the notification.

    I noted a couple other problems with the form as well, but maybe I don't understand how the original form works completely. Field 41 (How long do you want Snap Cubby at the event?) never appeared on the screen for me. Maybe that was due to the options I was selecting.

    And there did not seem to be a product for the Monday-Thursday selection.

    If you think differently about how to present the product and the options, I think you can get your product out there with the correct pricing for every day. I did not need to use conditional logic at all.

    Posted 11 years ago on Wednesday March 20, 2013 | Permalink