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Printing and Emailing Submitted Form

  1. I imagine this is a simple solution, but searching the forums under keywords of printing and emailing and I did not find an answer.

    I would like for a client who submits a form on my site to receive an email of that completed form using the email that they enter when creating the form. Is this possible?

    Also, the custom quote that is generated from clicking submit just shows product selections under "Product." How do I get the label to show? In other words, one product might be "Space Needle Statue" and the drop down options might be "small" "medium" and "large" but the custom quote that appears when I submit my form would just list "small" instead of what it actually was.

    Posted 12 years ago on Saturday October 1, 2011 | Permalink
  2. Did I post this question in the wrong section?

    Posted 12 years ago on Monday October 3, 2011 | Permalink
  3. Nope, you posted it over the weekend and our business hours are Monday through Friday 9am to 6pm EST. On Monday's we catch up on support issues over the weekend so response time may be slower than normal.

    If you want the user who submitted your form to receive an email containing the information they submitted then you need to configure the Notifications for your form. Notifications are emails that are sent when your form is submitted.

    Notifications are documented here:

    http://www.gravityhelp.com/documentation/page/Notifications

    The User Notification is what you configure to send an email to the user that submitted the form.

    Posted 12 years ago on Monday October 3, 2011 | Permalink
  4. Thanks Carl.

    I did configure notifications but I'm not getting the emails in test. Should that still work when doing a "preview" of the form, or must the form be live before notifications work?

    Also, regarding the second part of my question, is there a way for the label to show both on the email and on the screen preview after clicking submit? I don't mind the (yes or no) values or (small medium large) etc. for a drop down product, but I would like the product label to show on the custom quote that is generated when I click submit on my form.

    Also, I upgraded GF over the weekend, and in doing so I notice that the values in my drop down have disappeared. Is that due to the upgrade or did I make some configuration change that I am unaware of? In other words, prior to the upgrade the form would work so that if a user chose an option value from a drop down they would see a + or - and a dollar amount so that they would know how changing their product configuration would affect their price. Today those values are not showing.

    Thanks

    Posted 12 years ago on Monday October 3, 2011 | Permalink
  5. Notification should work when submitting the Preview. If you aren't receiving the notification emails the first thing to do is to check your spam box and make sure it wasn't flagged as spam. If they aren't flagged as spam, then your server isn't sending email.

    Email is a function of your web server, if your web server doesn't reliably handle sending email via PHP or has problem sending email via PHP then your Gravity Forms email notifications are not going to arrive.

    I'm not sure what labels you are referring to. When using a Product Field and an Option Field the choice IS the name of the Product or Option when using radio button, drop downs or checkboxes. The label is not, the choice is the name of the item. So please keep that in mind.

    Nothing changed in any updates related to drop down values. If you post a link to a form that I can see i'd be glad to take a look.

    Posted 12 years ago on Monday October 3, 2011 | Permalink
  6. Carl-
    I think that my product type is sort of pushing the limits on what GF can do for me, and that is not a concern with the design of GF but rather with the particular product that I am using GF for in order to generate custom quotes.

    If we summarize my two primary issues (other than the email issue, which I will investigate), I am having problems with what I am calling the "label" and a problem with the way that "options" appears to work. Perhaps a specific instance will help illuminate the issue.

    My client sells marble and granite counter tops. They charge by the linear inch. I will make the math easy for this example. Let's say Marble is $1 per linear inch and Granite is $2 per inch. The first "product" that the user selects is whether they want "Marble" or "Granite" from a product drop down. I then created a quantity field (so that I could label it "linear inches."). The contractor filling out the form puts in the number of linear inches, this is naturally multiplied by the product price, and so far, so good.

    But, then there are things like "add a side splash" or "add a bowl" (for a sink). If I treat these like "options" then they are multiplied by the quantity field as well. So, if a side splash is a $10 option, it is then multiplied by the quantity field even though it is a one-off add-on option. If I make it a product instead of an option, then I lose the (+10, or -10) values that would show up if it was an option field, thus customer's won't know precisely how the add on is effecting their price if they want to reconfigure on the fly. And because the price is more complicated than $10 they really need to see that.

    Using this same example for part 2 of the issue, which is the "labels" showing up on the email notificatioin, if I make a product or option called "Add a side splash" I would then put "None" as the default with a zero dollar value, or "Yes" with a $10 value. Problem is that if they click on "yes" then all that shows up on the email confirm or the custom quote field after "submit" is "Yes" and not the label on the field which was "Add a side splash." Now, I understand that I could label that field "add a side splash" and then have the options be "No side splash" or "Yes, side splash" but that is not very elegant.

    So, my questions, apparently are:
    1. Can I add an option to a product that is not multiplied by my quantity value associated to that product?
    2. Can I get those product or option "labels" like "Add a side splash" to show on the email and visual confirmation after submit?

    Thank you for your help,
    Dave

    Posted 12 years ago on Monday October 3, 2011 | Permalink