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Problem procesing request

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. casaswap
    Member

    I have created a form and want to have a PayPal Standard or PayPal Pro. Problem with the following:

    Standard:
    Link: http://student-grants.eu/?page_id=171
    When using this form there is no transfer to PayPal. I only say thanks for submitting. I have setup the PayPal under settings and added the IPN link to the paypal account.

    Pro:
    I what to setup a pro payment. I filled out all required fields regarding the API. Although i get a error "problem processing your request". Link: https://student-grants.eu/?page_id=23

    Does anyone know how to fix this. The PayPal accounts works fine but some how there is not communication with PayPal

    Posted 11 years ago on Sunday February 3, 2013 | Permalink

  2. Chris Hajer
    Key Master

    When I tested page 23, https://www.student-grants.eu/student-grant-application/, I was directed to PayPal to complete my transaction:

    https://www.paypal.com/row/cgi-bin/webscr?cmd=_flow&SESSION=QYR2tkO1b-4xWw76TG4mwPeDPZQeVadO3h0j4s1CTMNQPnZp2bpDhSfh8j4&dispatch=50a222a57771920b6a3d7b606239e4d529b525e0b7e69bf0224adecfb0124e9b61f737ba21b081981f1b416268c54f4f7ecacedf8412cb63

    That does not square with what you stated, which is that the payment should be processed by PayPal Pro. There were no credit card fields for that to work as you explained.

    When I tried to test page 71, I get this URL http://www.student-grants.eu/paypal/ and a 404 error.

    Please get back to us with some clarifying information. It appears your forms are misconfigured.

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  3. casaswap
    Member

    Dear support,
    Due to the urgent matter we had to make a payment setup that worked yesterday.

    I have created this page https://student-grants.eu/paypal-pro/ where i made the PayPal Pro installation. There the problem with the PayPal Pro exist where it will not process the credit card.

    Sorry for the misguidance.

    Best and hope to hear from you soon

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  4. Chris Hajer
    Key Master

    I tried to create a payment here as well. I was directed to PayPal with a notation that I needed to create a PayPal account. Screenshot: http://minus.com/lpZBecw13HcOc

    With PayPal Payment Pro, that does not normally happen. What should happen is that PayPal should process the transaction behind the scenes and just show the confirmation on your website. I should never see PayPal. I think this is related to how you have your PayPal account set up.

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  5. casaswap
    Member

    Ok, thanks and sorry for the trouble. I have now adjusted the page and tested so that the problem occurs as described. Try to test the page again please: https://student-grants.eu/paypal-pro/

    Hope you can help

    Best

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  6. Chris Hajer
    Key Master

    I see this error in the source of the page now:

    <!-- Subscription Error: 10558 -->

    A little Googling of that error turned up a couple things.

    1. 10558 Currency Not Supported for Card Type. - Your processor is unable to process the Card Type in the currency requested. Please try another card type.

    2. PayPal Payments Pro also supports only a limited number of countries and currencies. Is your country and currency one of the supported types?

    Posted 11 years ago on Tuesday February 5, 2013 | Permalink

  7. casaswap
    Member

    Strange i know that PayPal supports Euro as a currency. Also Denmark, which is the location is supported. We have had our PayPal account for over 5 years so i positively think they support both.

    Can you help me in some other way??

    Best

    Posted 11 years ago on Tuesday February 5, 2013 | Permalink

  8. casaswap
    Member

    I have just changed the currency just to check. I get the same error at previously indicated:
    "There was an error processing your request. Your credit card was not charged. Please try again."

    Can i send a screendump for your help?

    Posted 11 years ago on Tuesday February 5, 2013 | Permalink

  9. Chris Hajer
    Key Master

    A screendump won't help. But because you are a developer license holder, you are welcome to use the priority support form to open a new ticket so someone can take a look. Please reference this topic when you do. http://www.gravityhelp.com/priority-support/

    I checked the form again and see this error now:

    <!-- Subscription Error: 11586 -->

    Googling that shows "DPRP is disabled for this account" which is apparently for recurring payments? Is this a subscription that people are signing up for? If so, you may need to contact PayPal for their support, since DPRP being disabled is only something they can change.

    Please let us know what they say.

    Posted 11 years ago on Tuesday February 5, 2013 | Permalink