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Problem with aruba hosting and gravityform activation

Gravity Support Forums » Plugin Support » Gravity Forms

  1. stefanocec
    Member

    Good morning,
    I have a problem with Gravity Form and aruba hosting. When I activate gravity in plugin section, the server goes to 500 error. I don't see any error in error log.
    I know that aruba Document Root is "/web/htdocs/www.mysite.it/home/" and not "/web/htdocs/www.mysite.it/".
    They add a "/home" directory by default but this directory doesn't exists physically.
    Maybe gravityform includes its files based on the Document Root of the server, and it fails because the document root is wrong.
    I asked them to change the Document Root but they said it's impossible.
    Have you got a solution for this problem?
    I've already used gravity form many times but never on aruba hosting. This is the first time.

    Thanks.

    Posted 11 years ago on Friday March 1, 2013 | Permalink

  2. David Peralty

    Just to confirm, the Server listed Document Root is /web/htdocs/www.mysite.it/home/ but the files are actually in /web/htdocs/www.mysite.it/ ?

    Posted 11 years ago on Friday March 1, 2013 | Permalink

  3. stefanocec
    Member

    Yes. I have no directories called "home". The real structure is "/web/htdocs/www.mysite.it/wp-content/plugins/gravityform/"

    Posted 11 years ago on Friday March 1, 2013 | Permalink

  4. David Peralty

    The issue is that we can't control misconfigured servers. The document root should point to the real document root... Either your files have to match (having them in the /home directory as PHP expects) or you have to find a way to override the document root so that PHP scripts will work correctly - http://stackoverflow.com/questions/390276/how-to-programmatically-determine-the-document-root-in-php

    This isn't a Gravity Forms issue and will potentially lead to many things not working correctly on your server if you don't get it properly resolved.

    Posted 11 years ago on Friday March 1, 2013 | Permalink