PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Problem with products, calculatet prices and email notification

  1. pier07
    Member

    Hi there
    I have a form to register to a hotel. They have to specify the number of persons and whether they like a single our double room. This is for one specific weekend this year, so at the very end they have to tell me if the want to stay one or two nights.

    I have a calculation field to multiply the actual amount by 1 or 2 (nights) to have the final costs.

    BUT in the conformation mail all I see is the pricing for a single night.

    I know its hard to understand what I want - I hope some of you guys get it though :)

    cheers
    andy

    Posted 7 years ago on Wednesday January 30, 2013 | Permalink
  2. David Peralty
    Administrator

    Can you link to your form and walk us through the issue please?

    Posted 7 years ago on Wednesday January 30, 2013 | Permalink
  3. pier07
    Member

    Sure
    http://gemeinde.andreasdasch.de/veranstaltungen/gemeindefreizeit/

    1. Page
    - Your email Adress
    - Number of Adults (leave it to 1)
    - Name of Person 1 (this is a Product filed with two prices. Select "Einzelzimmer - 50,35 €" so you don't have to specify a second name)

    2. Page
    - Number of children (leave it to 0)

    3. Page
    - Number of Nights. Please select 2, so the price will double.

    "Absenden" to submit the form.

    As you can see, you wil have to pay 100,70€. But in the confirmation Email it says just 50,35 €. How can I include the last field with the total amount to pay? The last field is a product field, set to calculation with these formular:

    ( {Zimmer Person 1:2} ) * {Anzahl Nächte:42}

    Which means Product filed 1 ("Einzelzimmer") x Number of Nights.

    This fiels is not submitted in the email, although the email body is set to {all_fields}

    cheers
    andy

    Posted 7 years ago on Thursday January 31, 2013 | Permalink
  4. pier07
    Member

    Hi there,
    did you get a chance to look into it?

    Posted 7 years ago on Saturday February 9, 2013 | Permalink
  5. David Peralty
    Administrator

    Do you have a Total field in your form? Can you send me a form export at peralty@rocketgenius.com so I can take a look at the form and what's happening?

    Posted 7 years ago on Thursday February 14, 2013 | Permalink
  6. pier07
    Member

    Hey David. Did you get my email? Any new insights?

    Posted 7 years ago on Tuesday February 19, 2013 | Permalink
  7. David Peralty
    Administrator

    I will be looking into this today. All my best!

    Posted 7 years ago on Tuesday February 19, 2013 | Permalink