PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Processing Spinner and Processing notification

  1. BIGLIFE
    Member

    I am in need of having a message display after the submit button has been pressed and validation has taken place that states that the transaction is being processed (this is for a donation page). I realize that this could be displayed as a validation message but I am in need of it displaying while the donation is being processed. I have had users think that the site is locking up due to the time taken to process a credit card which resulted in them pressing the submit button again and thus being charged twice. Also the process spinner doesn't seem to appear anymore which I think would be a help in this matter. Does having AJAX animation on affect this? What would be great is to have a modal window pop up that states that the transaction is being processed and may take a moment. If this is not an option then a message that appears above the button would work as well. Any ideas?

    Posted 12 years ago on Monday November 14, 2011 | Permalink
  2. BIGLIFE
    Member

    Problem solved. I ended up getting rid of Recaptcha which open up the AJAX that drives the spinner and then I used the update spinner URL function to give the form a more obvious spinner.

    Posted 12 years ago on Monday November 14, 2011 | Permalink
  3. You cannot use AJAX submission when using reCAPTCHA:
    http://www.gravityhelp.com/documentation/page/ReCAPTCHA

    Glad you were able to resolve that.

    Posted 12 years ago on Tuesday November 15, 2011 | Permalink

This topic has been resolved and has been closed to new replies.