PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Product and Options fields not displaying correctly

  1. We are having problems with our online order form. You can find the form here (
    The only update to the form was to update the prices and some of the text. The problem is if a client selects an option under the One-Year Limited License and then decides to see the prices for the Full License, the One-Year Limited License remains. It also remains when users click on the N/A option.

    The problem remains even when I create a new order form. Any suggestions on what the problem could be?

    Thanks for your help in advance!

    Posted 9 years ago on Friday October 12, 2012 | Permalink
  2. I just tested this form. Under BankruptcyPro, I clicked "One-Year Limited License" and saw the text for that option. Then I clicked Full License and got that text, and then I clicked N/A and there was no text beneath BankruptcyPro. Is that were you mean "the One-Year Limited License remains"? Or is the problem further in?

    If so, it sounds like a configuration issue, like the options are associated with the wrong products, or conditional logic is messing things up, if any is being used. If you would like to have someone take a look, please export this form (Forms menu > Import/Export submenu, then the top center menu item "Export Forms") and email me the XML file at - thank you.

    Posted 9 years ago on Sunday October 14, 2012 | Permalink
  3. Chris,
    I e-mailed the XML file to you.

    Posted 9 years ago on Monday October 15, 2012 | Permalink
  4. Thank you. I will look for that.

    Posted 9 years ago on Monday October 15, 2012 | Permalink
  5. Chris,
    The problem comes when you select one of the radio boxes underneath either the "One-Year Limited License" or "Full License" and then decide to view the other license or select the N/A radio button.

    I exported and imported the forms to new pages and got the same results. You can find the pages at:


    Posted 9 years ago on Tuesday October 23, 2012 | Permalink