Purchased - unable to access documentation

Gravity Support Forums » General » Pre-Purchase Questions

Darrell.Johnson
Member

We purchased Gravity forms and I have a reg key .
I'm having a hard time trying to enter the documentation and help forum using my e-mail address Darrell.Johnson@sybrondental.com. I've registered and it sent me a password, but I don't have access to all the docs.
I've also tried Hazel.Rojas@sybrondental.com which may have been the e-mail used to purchase. We are unable to retrieve the password for this user as we don't seem to have the right username.

Please help - I am frustrated as we have purchased, installed, but can't use until I have seen the documentation.

Posted 15 years ago on Thursday August 19, 2010 | Permalink
Carl Hancock
Administrator

You can't access documentation because you didn't purchase using the email address associated with this account. It will only give you access if you register using the email address that was used to purchase the plugin.

You need to login using the SybronWeb username you registered with using the Hazel.Rojas@sybrondental.com email address. That does give you access, I verified it by logging in using that login.

In order to verify that SybronWeb works I had to reset the password and I am emailing you the new password for that account to the 2 email addresses referenced above.

Posted 15 years ago on Thursday August 19, 2010 | Permalink
Darrell.Johnson
Member

Thanks so much for your quick reply!

Posted 15 years ago on Thursday August 19, 2010 | Permalink
erk
Member

I have the same problem.I can't enter the documentation and help forum.I'm using the same email which I used to purchase... erkishei@gmail.com

Posted 14 years ago on Tuesday February 22, 2011 | Permalink
Carl Hancock
Administrator

@erk I have emailed you some information and you should be good to go now.

Posted 14 years ago on Tuesday February 22, 2011 | Permalink

This topic has been resolved and has been closed to new replies.