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Question about paypal cancellation

  1. Hi, I was wonder if someone cancel a paypal donation form I created will the person who is receiving the donation get a cancel transaction email or will there be something in the entry within gravity forms.

    Posted 10 years ago on Monday June 27, 2011 | Permalink
  2. When you say cancel, how do you mean they cancel? Because there are different scenarios

    If the user submits the form and then doesn't complete the PayPal transaction, the form entry will always say Processing and will never be updated to say Paid.

    If the user submits the form and completes the PayPal transaction the form entry would then be marked as being paid.

    With donations there is no concept of canceled. A payment is either made or it is not. If you configure your PayPal Add-On settings properly the email notifications will only be sent after payment is received.

    Posted 10 years ago on Monday June 27, 2011 | Permalink
  3. Hi, I keep on getting this email from paypal. I follow the instructions in the documents.

    email:
    Please check your server that handles PayPal Instant Payment Notification
    (IPN) messages. Messages sent to the following URL(s) are not being
    received:

    http://www.otisharrison.com/animalcaresociety/?page=gf_paypal_ipn

    If you do not recognize this URL, you may be using a service provider that
    is using IPN on your behalf. Please contact your service provider with the
    above information.

    Once you or your service provider fix this problem, you or your service
    provider can resend the failed messages from the IPN History page. If this
    problem continues, PayPal may disable the IPN feature for your account.

    Thank you for your prompt attention to this issue.

    Posted 10 years ago on Thursday June 30, 2011 | Permalink
  4. Interesting... The URL is correct, so I am not sure why you are receiving that message.
    Are your entries being marked as "Approved", or are they still showing as "Processing"?
    In your PayPal control panel, go to History -> IPN History and click on the Message ID of a specific IPN message. See if there is an error message or something similar that could help us troubleshoot this.

    Posted 10 years ago on Thursday June 30, 2011 | Permalink
  5. I am having this problem too. I am using gravity forms on most of my clients sites now and this is a first.

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    http://website-generic.org/?page=gf_paypal_ipn

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    I checked the ipn history and all the fail messages had a 403 error.
    I called host gator and they said all the permissions looked good, and we checked the wp-config file and did not see any gravity form stuff in there, so he thought maybe I was missing something?
    I am flummoxed on this one.

    Posted 10 years ago on Friday September 23, 2011 | Permalink
  6. If the IPN is failing because of a 403 error then this means your web server returned a 403 error. So this is a web server issue. It isn't allowing the request to be received. Here is the definition of the 403:

    403 Forbidden
    The request was a legal request, but the server is refusing to respond to it.[2] Unlike a 401 Unauthorized response, authenticating will make no difference.

    So if that is what PayPal is saying, then whoever you talked to at HostGator may not know what they are talking about. PayPal reports back what error it received so if it received a 403 your server returned a 403.

    Posted 10 years ago on Friday September 23, 2011 | Permalink
  7. Do you have any security plugins, such as Bad Behavior, activated on your site? If so, you might need to whitelist the IP address of Paypal.

    Posted 10 years ago on Friday September 23, 2011 | Permalink
  8. John, I just checked this site and I did install bad behavior. I will try uninstalling that.
    Oddly enough paypal deactivated the ipn and they seem to seem to be getting their payments fine...

    Posted 10 years ago on Thursday October 13, 2011 | Permalink
  9. All of my payments were listed as processing until I whitelisted paypal's ip. All works fine now.

    Posted 10 years ago on Friday December 9, 2011 | Permalink