PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Random entries not being emailed to me

  1. I've been using GF for about 5 months now or so, and this is the first time I've had an issue. I have notification set up, and this time around it's randomly missing on notifying me of entries. In the last week, I've gotten 49 entries, 5 of them I have not received notification of.

    I've not changed anything since the last time I was taking in entries through my form (a month ago). I noticed just now that I needed to upgrade, and have just done so....but would failure to upgrade really be causing this sudden random wonkiness?

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink
  2. If you are receiving notifications at all then Gravity Forms is able to send email properly. So any notifications you are not receiving could be a result of an issue on your web server sending the email.

    Gravity Forms itself does not send the email, it passes the information to the WordPress mail function and your web server is what actually sends the email. If you receive some, but not all, notifications then your web server is failing to send all the emails.

    The only thing I can suggest in this situation is to setup your WordPress site to send email via SMTP which is a more reliable way for your web server to send email. There is a plugin available for WordPress that does this:

    You would have to get with your web host on the proper settings for your SMTP server in order to set this plugin up.

    It is also possible that some notifications are ending up being caught by your spam filter if you are running one.

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink
  3. I've had a similar problem on and off, over a similar time frame.

    I sure would like to know how to troubleshoot it. Since it works mostly, there's no way to know which ones didn't get delivered, even though they are entered properly into Gravity Forms. When there is one person with dashboard access and others who should be getting notifications, it's hard to know if all the notifications are making it.

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink
  4. @illinoisharley are you sending email via SMTP or via the default non-SMTP method? SMTP is a more reliable way to send email so it may be worth trying if not. We will be adding an SMTP option directly into Gravity Forms in one of the next version releases.

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink
  5. I was only pointing out that I have had similar issues. I've tried both ways, with various SMTP plugins and SMTP servers, and the built in WordPress mail. The website emails other things fine (Alex King's 404 notifications, new user registrations, Admin IP watcher alerts, PHPurchase order copies) which makes it odd that I only have trouble with SOME Gravity Forms notifications. (I'm also not sure if I am getting EVERY email from the other plugins or WordPress. With Gravity Forms though, it's easy to compare entries with missed emails and see that I didn't get an email, at least for forms where I get the notifications.) I can't pinpoint what makes it happen or why, which is why in the past I asked about troubleshooting the send function in my previous message.

    So, not looking at all to point any fingers, just trying to find out WHAT might be causing the trouble so it can be resolved. I've been trying to think of a way to log the content of the notification email before sending, so I could see the exact content of the complete message, with headers, and could then compare a logged message to a missed notification email and see where things went wrong.

    It's sort of a back burner, ongoing thing.

    I might just resort to BCCing me on all notifications, so I can see if I at least get those when an entry is logged.

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink
  6. And I'm not sure if adding an SMTP method in your plugin is a good idea anyway, since there are other plugins that handle SMTP fine. It's just that those methods did not change anything for my missing notification emails.

    Posted 13 years ago on Tuesday July 27, 2010 | Permalink