PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Read only support forum

Gravity Support Forums » General » Feature Requests

  1. mark jones
    Member

    First ,great plugin and support through the forum, 99% of all my questions have already been asked and expertly answered.

    Which leads me on to my second point. I am about to launch a multi-site website where gravity forms is essential to me and my customers. Although the documentation is open for my customers is there any way that my users can have read access only to the forum. It would save me so much time, getting a question, searching the forum and then 99% of the time finding the answer and then replying.

    Thanks

    mark

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink

  2. Rob Harrell
    Member

    Mark,

    Thanks for the kind words, we're always glad to help!

    Unfortunately, the forum isn't setup to handle this as the license is tied to a single individual/email. Which means you'd need to give them your login info, or have them purchase their own licenses to get access to the forum without going through you.

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink

  3. mark jones
    Member

    Hi

    Yes I understand that that the forum is tied to my licence and my email. I dont really want to give them my login details, and I thought that you would not want me to give it out either

    just read only for my customers, im sure it be a fairly simple thing to implement. My customer can get direct support with no extra effort on your part, and minimizing mine.

    If they cant find the answer then they can come to me, and then me to you.

    Mark

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink

  4. Carl Hancock
    Administrator

    Documentation is publicly accessible. However, support is only accessible by Gravity Forms customers and only the license owner is considered our customer. Your clients are not eligible for support because your clients are not our customers.

    It is for this exact reason that we recommend clients of developers purchase their own key so that they can access support and can take their license with them and continue using Gravity Forms should they ever change who is hosting or managing their site.

    We also recommend developers have clients purchase their own license because we've had situations where the developer did not renew their license key and allowed it to expire... leaving all of their clients out of luck when it comes to software updates crucial that are very important from a WordPress security standpoint.

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink

  5. mark jones
    Member

    if my customers purchased a personnel licence would they still get support for function that only a developers has?

    Thanks

    Mark

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink

  6. Rob Harrell
    Member

    The same licensing and rules/access applies to the license they purchase. If they want access to priority support, then they will need a developers license. If forum support is sufficient then they won't require a developers license.

    Posted 11 years ago on Wednesday May 23, 2012 | Permalink