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Receiving 2 sets of autoresponder on submit

Gravity Support Forums » Plugin Support » Gravity Forms

  1. juliedc
    Member

    Hello. I am getting 2responses each time I hit submit, one set for the admin, one set for the person submitting the form, so 4 total. Any help appreciated!

    Posted 13 years ago on Monday January 3, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Something else on your site is causing this issue. Most likely a plugin that changes how WordPress processes. You need to check for plugin conflicts.

    - Deactivate ALL plugins
    - Activate ONLY Gravity Forms
    - Test to see if the issue occurs
    - Activate each plugin one by one
    - Test after each one to see if the issue occurs

    When you activate a plugin that causes the issue to occur, that plugin is doing something that has changed how WordPress processes.

    Also try installing Gravity Forms v1.5 which is currently a development release available on the Downloads page. It has some fixes in it that I believe fixed at least one issue with a plugin that caused double notifications to occur (A Facebook Connect related integration plugin).

    Posted 13 years ago on Monday January 3, 2011 | Permalink