PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Redirect to "thank you" page is very slow

  1. Samara
    Member

    I am trying to narrow down an issue on a client's server that is causing the redirection to the page selected via drop-down to process exceptionally slow. It hangs for upwards of 15 mins. and finally redirects. I had the site working on a testing environment just fine, but when the site was moved all forms are now hanging in the same way.

    I don't believe it's a problem with the theme or other plugins because the identical setup on another server works great. Are there any server settings that could be causing this?

    Posted 7 years ago on Tuesday November 13, 2012 | Permalink
  2. David Peralty
    Administrator

    Maybe there isn't enough PHP/WordPress memory allocated?

    Try following the steps in this tutorial:
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    You might want to see if anything is showing up in the server logs, and figuring out what is special about their hosting environment because this won't be something we can replicate on our test environments, since redirects are working fine on ours. You might also want to check to make sure the database is working correctly, and isn't writing any error logs.

    Lastly, just to confirm, you might want to double check that things won't work more effectively with no other plugins installed, to make sure it isn't another plugin causing server slowness.

    Posted 7 years ago on Tuesday November 13, 2012 | Permalink
  3. Samara
    Member

    I think we finally narrowed it down... It's actually being caused by the campaign monitor plugin. When disabled it works perfect, but when enabled it takes age to redirect. Are there any known issues with this plugin?

    Thanks for your help!

    Posted 7 years ago on Wednesday November 21, 2012 | Permalink
  4. David Peralty
    Administrator

    I've asked the developers for input. Are you saying when it is just WordPress, Gravity Forms and the Gravity Forms Campaign Add-on (with no other plugins enabled) using Twenty-Eleven, the redirect takes a really long time?

    I just want to confirm because it could be that the Campaign Monitor Add-on is interacting negatively with another plugin or theme conflict.

    Posted 7 years ago on Wednesday November 21, 2012 | Permalink