I purchased Gravity Forms around 2 weeks ago. I have no issues with the plugin itself - it works as well as I thought it would and is very easy to use.
The only problem I've had and this is not GF fault as such, is the integration with Aweber. I have many lead generation sites where user details are collected, but we need single opt-in. It's the only way to make our campaign profitable enough. When using the API with Aweber, this option does not exist. This was confirmed by Carl at GF, and a representative at Aweber.
Unfortunately for this reason alone the plugin is worthless to me, as I'll have to stick with creating forms using Aweber to me.
I mentioned this Carl Hancock asking for a refund or at least a downgrade (from Developer to Business) but have not heard back. It's been 9 days, and I followed up a few days ago and no reply. Initially replies were within 1 to 2 days.
As noted I have no issues with the plugin itself and want to make that clear - it's just not of use to me. But I'm more than happy to downgrade to Business, if a refund is not possible.
I am however disappointed in the fact that my Priority Support email has not been acknowledged in 9 days.
Can you please let me know how we can proceed?