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Refund/Downgrade

  1. kammym
    Member

    Hi

    I purchased Gravity Forms around 2 weeks ago. I have no issues with the plugin itself - it works as well as I thought it would and is very easy to use.

    The only problem I've had and this is not GF fault as such, is the integration with Aweber. I have many lead generation sites where user details are collected, but we need single opt-in. It's the only way to make our campaign profitable enough. When using the API with Aweber, this option does not exist. This was confirmed by Carl at GF, and a representative at Aweber.

    Unfortunately for this reason alone the plugin is worthless to me, as I'll have to stick with creating forms using Aweber to me.

    I mentioned this Carl Hancock asking for a refund or at least a downgrade (from Developer to Business) but have not heard back. It's been 9 days, and I followed up a few days ago and no reply. Initially replies were within 1 to 2 days.

    As noted I have no issues with the plugin itself and want to make that clear - it's just not of use to me. But I'm more than happy to downgrade to Business, if a refund is not possible.

    I am however disappointed in the fact that my Priority Support email has not been acknowledged in 9 days.

    Can you please let me know how we can proceed?

    Many thanks

    Posted 6 years ago on Thursday November 22, 2012 | Permalink
  2. David Peralty
    Administrator

    Hi there, you haven't done anything wrong. Unlike every other part of our business, there is only one person that can process refunds, and so it takes a bit of time for them to be handled. You will get contacted in turn regarding your refund. Please be patient.

    Posted 6 years ago on Thursday November 22, 2012 | Permalink

This topic has been resolved and has been closed to new replies.