Hi,
The plugin says I need to register my copy to get access to automatic upgrades and support. How do I register? The link from the plugin brought my back to the Gravity Forms home page.
Mary
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
Registering plugin?
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Posted 14 years ago on Saturday October 10, 2009 | Permalink
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You go to the Settings page under the Forms navigation item. There is a field on that page for your License Key. Enter it there (copy-n-paste is probably) and then save that page.
Posted 14 years ago on Saturday October 10, 2009 | Permalink -
There is a separate fee to get this license #, no?
Posted 14 years ago on Sunday October 11, 2009 | Permalink -
You should have received this license number via email when you purchased the plugin. If you need it resent, let me know and I can resend it to you.
Posted 14 years ago on Sunday October 11, 2009 | Permalink -
This has been the worst experience for me to get a plugin setup and registered after paying for it.
@maryo - I agree it was confusing to be sent to the gravityforms.com homepage. That link should point to the "Forms - Settings" page within the wp-admin page.
And Carl's explanation did not make things any clearer. "...go to the Settings page under the Forms navigation item." Really? FORMS? How about "Gravity Forms"?? You might think "well, Forms is a new dropdown..." bla bla, but it went by me so easily, as it was not branded. And shouldn't your options/settings be down in the WP Settings list where ALL the other plugin's options are listed?
You will find a "Forms" dropdown on the left of your Dashboard, in that select "Settings" to input your License Key. Hey guys, shouldn't that say "Gravity Forms" ??
None of this is clear, and the path after purchase is convoluted and confusing at best.
Carl, and others should clean this up to make things easier and more obvious to new users / purchasers!
On top of all that confusion, they only allow 120 hours (5 days) to register. If it was clearer how to do all this, well... we wouldn't be here.
While I'm whining and complaining, you, @maryo should check back in and say you got it figured out... when you do, please voice your opinion about the whole registration process.
I hope using GF is a better experience than registering. Sheesh!
Posted 14 years ago on Sunday October 11, 2009 | Permalink -
We don't brand it Gravity Forms on purpose. It is supposed to blend in with the rest of the WordPress dashboard, we aren't about branding everything within the dashboard. A large number of our users use this plugin on client sites, hosted solutions, white label solutions, etc. and therefore we chose not to brand it for that very reason.
They don't call it WordPress Pages on the left navigation or WordPress Posts on the left hand navigation, they call it Pages and Posts. Gravity Forms adds Forms capabilities to WordPress and we chose to keep simple and to the point: Forms.
You do not have 120 hours (5 days) to register. You have 120 hours to use the download link provided by the ecommerce service e-junkies.com which provides the pay-to-download service used by Gravity Forms and 90% of the premium theme developers selling themes. This 120 hour window has nothing to do with us, it is an e-junkies.com limit on the download link that they email you.
The 120 hours has nothing to do with registering or activating Gravity Forms. You can take as long as you want to input your license key. You can never input your license key if you want. But you won't receive automatic upgrades until you do.
Posted 14 years ago on Sunday October 11, 2009 | Permalink -
Hi,
I don't have the license. Can you send to to me, please?
@hotsaucedaily: This has been the only confusing thing to me. I like the service and appreciate the immediate feedback from Carl. This is the best forms option I could find anywhere.
I'm sure you'll have a better experience going forward.
Best of luck,
Mary
Posted 14 years ago on Monday October 12, 2009 | Permalink -
Mary,
I resent the original email with your registration key. Please let us know if you have any other problems getting the registration completed.
Posted 14 years ago on Monday October 12, 2009 | Permalink -
Got it. Thanks!
Posted 14 years ago on Monday October 12, 2009 | Permalink -
Hey Donnacha, I just forwarded you the license key. I assumed Jeff had sent it to you. You should have it in email now.
Posted 14 years ago on Tuesday October 13, 2009 | Permalink -
Automatic Upgrades should work. We haven't had any widespread reports of it not working from customers. We have a bunch of sites of our own running the plugin and automatic upgrade worked fine. If it is not working it is going to be something with your WordPress install that is preventing it from working, it's going to be site specific.
We have run into sites that have things locked down so that automatic upgrades and plugin upgrades have to occur via FTP from within the WordPress admin. This setup isn't compatible with Gravity Forms automatic upgrade because we don't provide FTP access. But this is because the site owner chose to lock things down this way.
Unfortunately plugins for WordPress are not like stand alone applications because of how they work. Any plugins you have running can cause conflicts with other plugins if they aren't written properly. Your WordPress settings can cause problems with plugins, your hosting settings can cause problems with plugins, your file permissions can cause problems with plugins. The list goes on.
If you need to use a different email address than the one you used to pay for Gravity Forms, contact us and we will change it. Your support access is tied to your PayPal email address because thats the only way we can verify who you are in order to give you access to the appropriate areas of support site. Your PayPal email address is tied to your license key which is tied to your support access.
Posted 14 years ago on Tuesday October 13, 2009 | Permalink
