I have disabled and checked for any plugin conflicts, and the conflict is WooCommerce
I am trying to use a custom registration form and have the necessary add-ons or so I thought.
My form can be found here:
http://norvelltanning.com/temp2013/here/register/
Thank You
Kristi
Richard Vav
Administrator
Kristi,
When a form that uses conditional logic fails to appear it is usually down to a javascript error preventing the gravity forms scripts from running, looking at your page I can see a couple of errors.
GET http://norvelltanning.com/temp2013/here/wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery.cookie.min.js?ver=1.3.1 406 (Not Acceptable) norvelltanning.com:938
Uncaught TypeError: Object function (e,t){return new v.fn.init(e,t,n)} has no method 'cookie'
Once those errors are resolved you can then check to see if your form now appears.
Regards,
Richard
Richard -
Thank you for your help but the above is like reading a foreign language. I have no clue how to correct those errors.
Kristi
Richard Vav
Administrator
The first error is basically saying that the file jquery.cookie.min.js is missing from the woocommerce plugins /assets/js/jquery-cookie/ directory, the second error is because a function on the page is referring to that missing file and can't run without it.
I would suggest you delete the woocommerce plugin directory and then re-install it to see if that fixes the error, if not you are going to have to contact the plugin author for support.
would the best way to do this be deactivate, delete and re-install? I just don't want to loose all of the product content I have already loaded since we have a ton of products with very complex layout and content info.
Or would I be best served doing this via FTP, by removing just the woocommerce plugin and not touching the content files?
would the best way to do this be deactivate, delete and re-install? I just don't want to loose all of the product content I have already loaded since we have a ton of products with very complex layout and content info.
Or would I be best served doing this via FTP, by removing just the woocommerce plugin and not touching the content files?
Richard Vav
Administrator
Deleting the woocommerce plugin folder via FTP is the recommended method because it will leave all the plugins settings intact in the database.
