PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Registration form will not display

  1. I have disabled and checked for any plugin conflicts, and the conflict is WooCommerce

    I am trying to use a custom registration form and have the necessary add-ons or so I thought.

    My form can be found here:

    http://norvelltanning.com/temp2013/here/register/

    Thank You
    Kristi

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  2. Richard Vav
    Administrator

    Kristi,

    When a form that uses conditional logic fails to appear it is usually down to a javascript error preventing the gravity forms scripts from running, looking at your page I can see a couple of errors.

    GET http://norvelltanning.com/temp2013/here/wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery.cookie.min.js?ver=1.3.1 406 (Not Acceptable) norvelltanning.com:938
    Uncaught TypeError: Object function (e,t){return new v.fn.init(e,t,n)} has no method 'cookie'

    Once those errors are resolved you can then check to see if your form now appears.

    Regards,
    Richard

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  3. Richard -

    Thank you for your help but the above is like reading a foreign language. I have no clue how to correct those errors.

    Kristi

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  4. Richard Vav
    Administrator

    The first error is basically saying that the file jquery.cookie.min.js is missing from the woocommerce plugins /assets/js/jquery-cookie/ directory, the second error is because a function on the page is referring to that missing file and can't run without it.

    I would suggest you delete the woocommerce plugin directory and then re-install it to see if that fixes the error, if not you are going to have to contact the plugin author for support.

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  5. would the best way to do this be deactivate, delete and re-install? I just don't want to loose all of the product content I have already loaded since we have a ton of products with very complex layout and content info.

    Or would I be best served doing this via FTP, by removing just the woocommerce plugin and not touching the content files?

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  6. would the best way to do this be deactivate, delete and re-install? I just don't want to loose all of the product content I have already loaded since we have a ton of products with very complex layout and content info.

    Or would I be best served doing this via FTP, by removing just the woocommerce plugin and not touching the content files?

    Posted 5 years ago on Monday May 13, 2013 | Permalink
  7. Richard Vav
    Administrator

    Deleting the woocommerce plugin folder via FTP is the recommended method because it will leave all the plugins settings intact in the database.

    Posted 5 years ago on Monday May 13, 2013 | Permalink