PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Reply field in form not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. tanzen
    Member

    I have a few forms set up and the reply field when I receive a notification should be set to the submitter's email address, however it always defaults to my own email address (to which the notification is sent). How can I fix this?

    Posted 10 years ago on Friday May 17, 2013 | Permalink

  2. David Peralty

    Are you using a SMTP plugin that might be hijacking your Notification settings?

    Posted 10 years ago on Friday May 17, 2013 | Permalink

  3. tanzen
    Member

    No I'm not, I'm with WP Engine hosting if that is relevant.

    Posted 10 years ago on Friday May 17, 2013 | Permalink

  4. David Peralty

    I'm not sure. We can't be experts in hosting environments unfortunately. Have you put in a ticket with them? Could you see about working through our Troubleshooting steps and see if it helps isolate the issue? http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 10 years ago on Friday May 17, 2013 | Permalink

  5. tanzen
    Member

    I can set up a staging site so you can check things for yourself, please send me an email on info @ wpmayor.com and I'll email you the login details.

    Posted 10 years ago on Tuesday May 21, 2013 | Permalink

  6. Ihatetomatoes
    Member

    I am having similar issue. The reply email is set to my admin email instead of the person who submitted the form.

    I have tried all 3 suggested plugins above and it still doesn't work.

    How can you debug whether the issues is with Gravity forms or hosting provider?

    Thanks for help.

    Posted 10 years ago on Wednesday May 29, 2013 | Permalink

  7. David Peralty

    Can you both try our Logging Add-on, now available in our Downloads page. http://www.gravityhelp.com/downloads/

    Posted 10 years ago on Wednesday May 29, 2013 | Permalink

  8. Ihatetomatoes
    Member

    Thanks David. I have installed the Logging Add-on on the site.

    I have also received an email for Dreamhost and they confirmed that everything is setup correctly from their end.

    Posted 10 years ago on Wednesday May 29, 2013 | Permalink

  9. Ihatetomatoes
    Member

    What should be the next step after installing the Logging Add-On? Need to fix this for my client quite urgently. Thanks for your help.

    Posted 10 years ago on Monday June 3, 2013 | Permalink

  10. Ihatetomatoes
    Member

    Can anyone give an update on this issue? Thanks

    Posted 10 years ago on Saturday June 8, 2013 | Permalink