PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Reply To email field not working correctly for Gmail

Gravity Support Forums » Plugin Support » Gravity Forms

  1. thomas.griffin
    Member

    I'm not really sure what to do here, but I can't get it to work correctly.

    Basically, when I receive an administrator notice that I have received a message via my contact form, when I hit reply in Gmail, I want it to reply to the email field that the user populated. But for whatever reason, I cannot get it to do that. It keeps trying to reply to the admin email address instead of the user populated address. I am using a Gmail address for this (not one from my server).

    What do I need to do in order to get this to work properly?

    Thomas

    Posted 13 years ago on Wednesday September 15, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You need to edit your notification settings for your Admin Notification and set the Reply To address to the email field in your form you want to use to populate this. It has to be a required field, otherwise it won't reliably get an email.

    Posted 13 years ago on Wednesday September 15, 2010 | Permalink

  3. thomas.griffin
    Member

    Thanks Carl. For some reason it did not want to work correctly last night, but now it is working fine.

    One question though..

    Since all the contact form submissions are sent to a Gmail account, Gmail wants to treat them all as spam. How can I keep Gmail from treating them as spam?

    Thanks

    Posted 13 years ago on Wednesday September 15, 2010 | Permalink

  4. Carl Hancock
    Administrator

    You can try sending email via SMTP by setting up the WP-SMTP plugin which you can find in the WordPress.org repository. That is a more secure and reliable way of sending email.

    Posted 13 years ago on Wednesday September 15, 2010 | Permalink

  5. thomas.griffin
    Member

    Carl,

    Got it figured out. Decided to have it act like is being sent from an email address on my server, then applied filters in Gmail to make it never come to spam. Seems to working great now!

    Thomas

    Posted 13 years ago on Thursday September 16, 2010 | Permalink