PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

reported errors on my form, I can't duplicate

    I've been getting a lot of complaints that my contact form is showing errors, and submissions aren't reaching me. However, when I try - from IE, Firefox, and Chrome - I can't replicate the error.
    Any idea what's going on? It tells them errors are highlighted below but no errors display.
    Thanks in advance!

    Posted 12 years ago on Thursday May 20, 2010 | Permalink
  2. Rebecca, I took a quick look at your form and it appears the default Gravity Forms CSS isn't being loaded. That said, when it does get a validation error, nothing gets the highlighting style to indicate it failed. That's most likely your issue.

    Are you using the short code in the page editor to embed your form, or are you manually including it into the page with the function call?

    If it's the latter, you will need to add a script snippet to your functions.php file that enqueues all the necessary CSS and scripts on the form pages.

    You can find that at the bottom of this page..

    Posted 12 years ago on Thursday May 20, 2010 | Permalink