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Resend notification email

  1. danieleprova
    Member

    Dear staff,

    I'm using WP 3.5.1 and Gravity Form Paypal Add-on 1.8;

    - I have a WP SMTP to send the confirmation mails; the mails are sent correctly after the paypal payment process, but I can't resend them through WP back office. The function resend notification doesn't work.

    - I'm using some gravity forms, in the same site and in the sites of the network (I have a WP multisite installation). Are the data saved in the same database?

    Thank you,

    Kinds,
    Daniele

    Posted 4 years ago on Thursday June 27, 2013 | Permalink
  2. Daniele,

    The data is saved in the same database but in a multi-site install, in multiple tables. If you want to fill out a priority support form with the following information we can try to see if we notice anything:

    WP Admin Login
    FTP Access

    http://www.gravityhelp.com/priority-support/

    Posted 4 years ago on Friday June 28, 2013 | Permalink
  3. danieleprova
    Member

    Thank you Rob,

    I'm going to fill out a priority form.

    Any info regarding the first point, re send notification mail?

    Thank you,

    Daniele

    Posted 4 years ago on Saturday June 29, 2013 | Permalink
  4. Daniele,

    That's what we'd need to take a look at with your WP Admin/FTP info to see if we can notice why that might not be working for you.

    Posted 4 years ago on Monday July 1, 2013 | Permalink
  5. danieleprova
    Member

    Hi Rob,

    thank you, I have just submitted the issue to the priority form.

    Posted 4 years ago on Monday July 1, 2013 | Permalink

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