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Resend of notifications results in an odd error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Matthew Bookspan
    Member

    I am at a client and we had to change their gravity forms from using one SMTP host to another. All new form entries are sending the email notifications correctly. However, we have about 30-40 entries that we need to resend the notifications.

    The challenge is that when we go to resend (bulk or individual), it is failing. The dialog box displays, we select Admin and then click the button to send. The outcome is a spinning cursor and then the dialog box shows an empty red-box at the top of the window.

    Not sure how to fix. Ideas?

    Posted 11 years ago on Monday March 11, 2013 | Permalink

  2. David Peralty

    Can you try fewer at a time. Your server might not be able to chunk out so many at one time, or you might be limited in some way for some reason. Try a few at a time and see if that fixes the issue.

    Posted 11 years ago on Monday March 11, 2013 | Permalink

  3. Matthew Bookspan
    Member

    I have tried one at a time and it fails.

    Posted 11 years ago on Monday March 11, 2013 | Permalink

  4. David Peralty

    Hmm, I'm not sure why it would be failing. Are you using the latest versions of Gravity Forms and WordPress? Can I have you go through our troubleshooting steps and see if there is a source for the error that you can isolate? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Monday March 11, 2013 | Permalink