PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Response Issue - New User

  1. aum302
    Member

    Hi,

    I have just purchased Gravity Forms (Business) and sent three support requests a few days back.

    However, I just received one response and that too did not resolve the issue. For other requests I did not even receive an acknowledgement. Again, we are going to hit the weekend soon so any possible 'response' may get further delayed.

    Never thought that for a premium paid product response will take so much time. And, it's especially disappointing to new users!

    Request your support in this regard.

    Thanks.

    Posted 10 years ago on Friday May 17, 2013 | Permalink
  2. Thank you for reaching out to me directly on this matter. I went ahead and replied to each of your requests myself and the support team should take it from there. I will also be discussing this situation with our support team. It's unacceptable and I do apologize. If you encounter an issue with any additional followup to those requests, just let me know.

    Posted 10 years ago on Thursday May 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.