Is it possible to have email routing notifications based on an Admin Only Field?
In other words, I want to setup Routing notifications to be based off of an Admin only dropdown called "Assigned Department" so that when a Department is chosen in the "Edit Entry" area and saved, the Routing of the form's email notification takes place.
Does this make sense? Is this possible?
I'd like to have this feature customized for me if not. I am willing to pay for this of course.
This is certainly possible but probably not very useful.
Notifications are sent when the form is submitted. If you base routing rules on an admin only field then it's most likely going to have a default value which means the value is never going to change.
Admin only fields are typically for use in the admin area, setting status, etc. Notifications are only sent when the form is submitted so unless the value of this admin only field is going to vary when the form is submitted then routing based on this won't be of much use.
Notifications aren't triggered by editing an entry. If you want to send an email when editing an entry you need to use the Notes functionality, but this isn't done automatically.
Hi Carl,
You said " If you want to send an email when editing an entry you need to use the Notes functionality"
I don't see any option to send an email to an email address other than the user's who entered the form. Am I missing something?
Is there any customization that can be performed so that I could add some additional email addresses to the "Also email this note" list?
THanks!
The Notes are designed to be left for admins and optionally emailed to the person who filled out the form.
Just about anything can be done via a customization. But this is custom work and you would have to work with a developer to decide how to implement it, and you would want to do it in such a way that it doesn't impact the core plugin so you can still upgrade.
The easiest solution is to put a selection field on the form where the user selects which department he is trying to contact. Then do the routing based on that.
